The Role
As a Technical Customer Operation, you will play a critical role in implementing our software at new and existing customers. Your technical expertise will ensure seamless installation, configuration, administration of our software and related systems.
What you'll do
  • Responsible for whole technical onboarding of our new customers and maintaining the existing ones
  • Responsible for technical kickoffs to installation up to customer acceptance
  • Install, configure, administer SmartNotes interfaces at customers
  • Install, configure, administer relational database management systems
  • Provide technical advice to professional and IT department
What you bring to the table
  • Work experience in Tech Support or Operational Services with training in IT profession or similar
  • Knowledge of Database systems and SQL queries
  • Knowledge of Windows operating systems. Linux and macOS is a plus
  • Knowledge of VBA and Office is a plus
  • Experience in technical project management is a plus
  • Strong communication skills in German and English
Perks at work
  • LucaFlex –We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities. ·
  • Work from abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country.
  • Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. Team spirit – We value teamwork and celebrate our achievements,we take any opportunity to get together, learn together, and cherish our successes together.
  • Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
  • Paid volunteer time – As a company we want to give back and support you in taking the time to do some good, individually or as a team.
  • Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
  • LucaNet.Engage – Our feedback process is designed tosupport your personal and professional development in a targeted manner through regular dialogue.
  • Compensation & Company pension plan – We are committed to fair pay and supporting you for your future by offering a company pension plan and/or pension allowances. · JobRad – Find your dream bike, with financial support from us.Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partners.
Powered by uniqueness
At LucaNet, we celebrate diversity and embrace the unique qualities of every individual. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at LucaNet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every individual brings a unique blend of skills and experiences. If you believe you’ll excel in this role, we want to hear from you – even if you don’t check every box on the list. We only want to know whhy you’re great for this role, so please avoid including your picture, age, and marital status in your CV
  
About us
Every day, we prove that managing financial data doesn’t have to be rocket science with our Corporate Performance Management software solutions.  LucaNet has been growing today to simplify tomorrow since 1999. A single tool that presents financial data in a transparent, easy-to-understand way. Berlin is our home, but you’ll find us wherever reliable financial data is needed with. With offices in over 14 countries across APAC, EMEA and the Americas, more than 3,500 companies in over 50 countries trust LucaNet, including brands like Toshiba, Delivery Hero, PwC, FTI Touristik, Leica, Roland Berger and Vaude.

Find out more about LucaNet as an employer here
Technical Skills
Is a Remote Job?
Remote
Employment Type
Full time

Lucanet empowers modern CFOs to lead with ease. Our standardized, ready-to-use, out-of-the-box solutions streamline financial processes and reporting, delivering unmatched speed and accuracy. More...

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