Revolutionizing Supply Chain Management with AI/ML: Predicting the Unpredictable

Shadan Ashfaie
Senior Technical Program Manager

Reviews

0
No votes yet
Automatic Summary

Revolutionizing Supply Chain Management with AI and ML

In today's rapidly changing world, the need for resilience in supply chain management has never been more critical. Global disruptions and shifting customer expectations have pushed companies to rethink their strategies, making traditional systems inadequate. This blog explores how Artificial Intelligence (AI) and Machine Learning (ML) can transform supply chain management, enabling businesses to predict and adapt to challenges effectively.

Why Supply Chain Resilience Requires Prediction

Supply chains are currently under immense pressure. The fallout from events like the global chip shortage during the pandemic illustrated a harsh reality: traditional systems are reactive rather than proactive. These systems, which include widely-used platforms like Coupa and Rapid Rating, often rely on backward-looking data that creates significant blind spots.

  • For instance, when a supplier's Environmental, Social, and Governance (ESG) score drops due to a factory labor violation, systems fail to trigger alerts because they operate on outdated reports.
  • This lack of predictive insight can catch businesses off guard, leading to reputational damage and costly scrambling for damage control.

From Evaluation to Prediction

Traditionally, supply chains have been evaluated after the fact. The introduction of predictive modeling marks a significant shift. Instead of reacting to problems after they occur, companies can:

  • Forecast trends and catch early warning signs.
  • Shift from reactive firefighting to proactive prevention.

In one notable project, a slight drop in a supplier's on-time delivery rate was coupled with an uptick in supply tickets and slower invoice cycles. A predictive model identified this pattern and flagged the supplier weeks before a potential failure, providing time for response.

AI and ML in Action

Employing AI and ML can bring transformative capabilities such as:

  • Predictive Risk Scoring: Machine learning models can analyze structured data, emails, audit findings, and more, enabling businesses to assign dynamic risk scores.
  • Real-time Mitigation: Systems can monitor for weather-related logistics disruptions, suggesting strategies like rerouting shipments to avoid delays.

Harnessing Generative AI and LLMs

With advancements in generative AI and Language Learning Models (LLMs), companies can now extract insights from ESG documents and simulate unprecedented supply chain shocks. This enhanced intelligence allows for:

  • Real-time generation of mitigation strategies in anticipation of disruptions.
  • The ability to simulate scenarios, such as a port closure due to COVID-19, predicting downstream effects like production delays or increased freight costs.

Practical Applications of AI in Supply Chain Management

Let’s consider a real-world scenario: a major port in China shuts down. By inputting this scenario into an AI-powered tool, companies can assess likely impacts on their supply chain and receive actionable recommendations:

  • Rerouting shipments.
  • Identifying alternative suppliers.
  • Adjusting order quantities in key regions.

This approach allows leaders to proactively prepare for challenges, transforming AI from a reporting tool into a strategic decision-making partner.

Conclusion: The Future of Supply Chain Management

The future of supply chain management is about embracing change. Companies can achieve:

  • Cost reduction.
  • Improved compliance.
  • Enhanced supplier diversity.

As we step into this new era defined by AI and ML, it’s essential to start small and scale gradually. Focus on specific use cases initially and expand as your systems learn and adapt. Predicting the unpredictable is not just about gathering more data; it's about deriving smarter insights. The integration of AI and generative AI will be pivotal in shaping the next era of supply chain management.

By leveraging these advanced technologies, businesses can ensure greater resilience and a competitive edge in a fast-evolving landscape.


Video Transcription

Today. I'm excited to talk about how we can, change and revolutionize supply chain, management using AI and ML. I'm Shodonna Ashway. I'm, product and program leader.With, twenty years of experience, bridging business and technology. Let's jump to it. Why supply chain resilience requires prediction? We are all aware that supply chain are under, immense pressure. And from goal global disruption to, shifting customer expectation, resilience isn't, optional anymore. It's a strategic necessity. But traditional systems, aren't built for pace or complexity, we face today. Let's look at the global chip shortage during pandemic. Automated occurs underestimated, like, the risk and couldn't adapt quickly resulting in billions in lost sale. Traditional systems couldn't flag, this risk early enough because they lack predictive insight and real time signals from upstream supplier. This expose how reactive and fragmented many supply chains still are, even for most advanced manufacturer. Why traditional tools fall short?

System like Coupa and Rapid Rating, it we use in supply chain, many companies use, give you useful insight, but they rely heavily on backward looking data. That creates blind spots. They don't capture context, from unstructured sources or for, disruptions before they happen. Take a company using Coupa and rapid rating. These tools provide supplier health and scores. But when one supplier's ESG score drops due to a factory labor violation, for example, it doesn't trigger any alerts because the system is only reviewing quarterly reports. On a structured signals like new headlines or audit findings are missed entirely. As a result, the business caught off guard by, reputational fault and has to scramble for damage control.

So at this part, I let me see if I can see if there is any okay. So let's continue, from evaluation to prediction because usually the supply chain is evaluated. This is where predictive modeling shines. Instead of only evaluating performance after the fact, we can forecast trends, catch early warning signs, and shift from reactive firefighting to proactive prevention. Traditionally, a supplier would only get flag after missing multiple deliveries or bringing or or bridging a contract. But what if we could see the signals earlier? For example, in one project, a supplier, on time delivery rate dropped just as slightly. But paired with an, uptick in supply tickets and a slowed, invoice cycles, a predictive model caught this pattern and flagged the supplier as at risk weeks before a critical failure occurred.

That early insight gave the business time to engage, course correct, and avoid costly production delays. Now artificial intelligence and machine learning in action can be like predictive risk scoring. You can use machine learning models that combine a structured data with, conceptual insight from reports, communication, and other sources. This enables us to assign dynamic risk scores and surface actionable insight earlier in the decision process. In recent implementation in a recent implementation I was involved, we layered a predictive model on top of a structured data from an ERP system supplier, emails, and audit findings. The model identified that the regional logistic provider had a pattern of failing during weather related events. The system begin assigning dynamic risk scores during a storm seasons and even suggested rerouting orders. That's the kind of adaptive, intelligence that adds a real business value.

Now with generative AI and LOMs, we can extract insights from ESG documents and, audit reports and even emails. We can simulate supply chain shocks and generate mitigation strategies in real time. This takes intelligence to the next level. LLM can be used not just to extract data, but to simulate disruption scenarios. For example, by feeding a hypox an event like a port closure or regulatory shift, the model can surface downstream effects, and trends strategy or even generate proactive communication. This turn this turn artificial intelligence from a reporting tool into a decision making partner. Now let's see how you can use AI. This diagram shows how LLM can be used to simulate disruption scenarios. Let's take a real, example.

Imagine a major port in China is suddenly shut down due to a COVID resurgence. You, feed that scenario into the alarm. OOM. Let's like, for example, a prompt, a tier one supplier in a city that is unable to ship component for two weeks. What are the potential supply chain impact for a North America EV manufacturer? The LOM can analyze, patterns from past disruption, ESG reports, and operational documents to predict likely impacts such as production delays, increased freight cost, or regional shortages. It can then suggest mitigation strategies, like rerouting, shipments, actively alternative supplier or adjust order quantities in key regions. This allows leaders to basically proactively prepare, not just react, using AI to simulate real world complexity in a matter of minutes. So here I have, like, a prompt.

You can like, I thought that maybe we can test this. So this is scenario. I I wanna give this to Check GPT. So you also can do that. Like, tools like Check GPT can be used today to simulate disruption scenarios without building a cost MLM. By providing a structural prompt, and business contacts, teams can use existing models, for rapid what if planning early signal and or even drafting contingency reports. For deeper automation or domain specific logic, organization can layer that GPV on top of a structured data systems to scale, this scenario when you need to build your own model. Okay. So let me see how much time they have. Okay. I, so we don't have that much time. So I'd like to say that AI for strategy advantage, like, it create cost reduction, improve compliance, and support, supplier diversity goals.

And we always can slice, like, start to be the slice delivery and look at the MVP and just create a team of slice and then a scale. So always start small and then a scale. Start with the use case and then a scale. So predict the unpredictable is the future that is not about more data, but it's smarter insights. And using AIMO and GenAI will define the next era of supply chain.