Your opportunity
The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realisation with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realisation and beyond, ensuring a high level of customer satisfaction.
The ideal candidate for the Technical Success Manager role at New Relic is someone who excels in technical areas related to Kubernetes, Cloud, and Observability platforms and embodies strong communication, relationship-building, and project management skills. We are looking for a proactive, customer-focused individual passionate about leveraging technology to solve problems and enhance customer satisfaction. The ideal candidate will also be fluent in German to effectively support our customers in Germany / DACH markets.