How Can Companies Avoid Tokenism When Showcasing Diversity in Recruitment Campaigns?

To avoid tokenism in recruitment, companies should foster genuine inclusion, authentically showcase diverse employees at all levels, involve internal stakeholders, align efforts with D&I programs, share data, avoid stereotypes, commit to improvement, train teams, and gather external feedback.

To avoid tokenism in recruitment, companies should foster genuine inclusion, authentically showcase diverse employees at all levels, involve internal stakeholders, align efforts with D&I programs, share data, avoid stereotypes, commit to improvement, train teams, and gather external feedback.

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Foster Genuine Inclusion Beyond Representation

Tokenism often happens when diversity is only skin-deep. Companies should cultivate a culture of genuine inclusion, ensuring employees from diverse backgrounds are empowered to contribute meaningfully, instead of being used merely as symbols in recruitment campaigns.

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Showcase Real Employee Stories

Rather than using stock images or staged scenarios, feature authentic stories and testimonials from current employees representing various backgrounds. Let them share their experiences and insights, highlighting the company’s actual commitment to diversity and inclusion.

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Reflect Diversity Across All Levels

Avoid only displaying entry-level or junior diverse employees in campaigns. Show representation of diversity at all organizational levels, especially leadership, to demonstrate real progress and commitment, not just surface-level efforts.

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Review Campaigns with Diverse Internal Stakeholders

Prior to launching a recruitment campaign, involve employees from underrepresented groups in reviewing marketing materials. Their perspectives can help identify potential misrepresentations and ensure authenticity in messaging.

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Align Campaigns with Broader Diversity Initiatives

Ensure that recruitment marketing is an extension of broader, ongoing diversity and inclusion (D&I) programs. Showcasing diversity without real programs or results will be quickly identified as tokenism.

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Use Data to Back up Diversity Claims

Support marketing messages with transparent data regarding the company’s diversity metrics and D&I commitments. Candidly sharing goals and progress underscores honesty and reduces skepticism of tokenism.

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Avoid Stereotyping and Clichs

Be mindful of language and imagery that might reinforce stereotypes. The portrayal of diverse employees should be multidimensional, demonstrating their professional skills and real responsibilities, rather than relying on clichés.

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Commit to Continuous Improvement

Acknowledge that diversity and inclusion is a journey, not a destination. In recruitment materials, honestly discuss both successes and ongoing challenges, demonstrating humility and a commitment to progress rather than perfection.

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Train Recruitment and Marketing Teams

Provide education on unconscious bias, cultural competence, and the pitfalls of tokenism, so those crafting recruitment campaigns can avoid unintentional missteps and better appreciate the impact of their work.

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Solicit Feedback from Candidates and the Public

Regularly gather input from job candidates and the larger community about the company’s diversity messaging. Use feedback to adjust campaigns and address areas where representation might be perceived as tokenistic.

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What else to take into account

This section is for sharing any additional examples, stories, or insights that do not fit into previous sections. Is there anything else you'd like to add?

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