Associate Customer Success Manager, Tech Touch - Remote

Do you love collaborating with teams to solve complex problems?

Are you passionate about building relationships and ensuring customer success?

Join our highly skilled Customer Success Team!

The Tech Touch Team goes beyond the direct interactions of our Portfolio Team. It instead focuses on large scale improvements to the customer journey. The team embraces Product Led Growth. It synthesizes data and information by aligning Linode's platform. Success in this mission will result in decreased customer churn and improved Net Dollar Retention

Partner with the best

The Associate Customer Success Manager should have great attention to detail. This includes a dedication to providing the highest quality services and products to our customers. The role will need to be an effective change agent. It helps advocate for platform improvements. This is based on data-supported research that designs valuable intervention points .

As an Associate Customer Success Manager, you will be responsible for:

• Conducting research in the form of interviews and surveys with customers.
• Curating our customer feedback intake board to accurately inform our Product Team about customer needs
• Analyzing customer behavior patterns to discover and act upon insights that reinforce the success of our customers
• Developing timely interventions that address customer goals, reduce churn
• Helping the team champion the voice of our customers, and guide our platform to find long-term success

Do what you love

To be successful in this role you will:

• Have a Bachelor's degree and 2 years of applicable product management experience
• Have experience with or membership in Success Expert (CSE) Advancement Path
• Have solid understanding of content delivery basics and general knowledge of internet technologies
• Have demonstrated written and verbal communication, business acumen and exceptional presentation skills

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.



Learn what makes Akamai a great place to work

 

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!



Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.



Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.



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