THE POSITION


Interested in an exciting challenge coupled with innovation and a responsibility that brings added values to our Boehringer Ingelheim (BI) users? Here it is:


As Business Consultant, you will work as part of a global team and behave as an internal consultant and change agent for BI end users. You will be part of the Digital Workplace Program and lead the global Floorwalkers program with the goal to understand end user needs and to eliminate their problems. The Digital Workplace mission is, to bring Infrastructure technologies to our end users via end users training, couching and support.


This position can be filled in Ingelheim or Biberach (Discover our site Biberach: xplorebiberach.com)

Tasks & responsibilities

  • In your role as a Business Consultant, you will lead the global Floorwalker program and plan, define and implement a global optimization and harmonization.

  • You will be in close contact with BI end users to understand, consult and support them and act as an interface between IT and business.

  • Furthermore, you will participate or lead cross functional projects.

  • With your know-how in IT, you will escalate re-occurring end users issues to responsible IT functions to ensure a high end user satisfaction.

  • You will contribute within the Digital Workplace program and share your end user experience / observations within the organization with focus on continuous improvements.

  • Moreover, you track the effectiveness of Floorwalker efforts developing analytics and OKRs and report progress within the IT Infrastructure organization in a way that our end users understand the added value. 

  • An additional task is to couch our end users on BI standard support processes and to explain why it is important to follow them.

  • Finally, you will coordinate the global Floorwalker program with our external service provider.

Requirements

  • Bachelor’s or Master’s degree in Business, Engineering, Computer Science or similar oriented education, paired with several years of relevant work experience

  • Several years of professional IT experience and/or exposure working as interface role between IT and internal and external business partners

  • Strong interest for technology and trends within the IT area, good understanding of all Digital Workplace provided technologies and high motivation to bring these insights into business 

  • Proven project management capability of successfully implementing global/cross functional projects

  • Strong team player with AAI mindset and high sense of responsibility and strong analytical skills with the ability to become familiar with new things quickly

  • Good understanding on agile methods and tools and the willingness to drive the agile way of working

  • Good communication skills in German and English (verbal and written)

Is a Remote Job?
No
Employment Type
Full time

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. As a leading research-driven biopharmaceutical company, we create value through innovation...

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