We’re now evolving our company at a rapid pace to meet exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor.

The Calix Professional Services Team is seeking a dynamic and customer-minded Cloud Delivery Solutions Consultant to join the Calix Cloud Implementation Team. As a Cloud Delivery Solutions Consultant, you will be responsible for enabling the successful implementation and best practices of Calix Cloud Products to a broad set of customers.

Responsibilities and Duties:

  • Conduct the analysis, design, evaluation, modification, testing and implementation guidance for onboarding Calix Cloud Products for Broadband Service Providers (BSPs).
  • Translate business requirements into dependencies, orders of operation, and tasks to drive completion of customer projects.
  • Coordinate with Cloud Data Engineers, Project Managers, BSPS and OSS/BSS Venders at all business levels to ensure timely and proper delivery of the BSPs implementation.
  • Quickly identify key customer issues and coordinate consulting strategies to resolve.
  • Collaborate with cross-functional teams (product, engineering, sales, services, success, etc.) on a wide range of internal projects and product development and testing.
  • Stay current with all relevant Calix product updates and industry changes.
  • Gather and relay feedback to continuously iterate on the Cloud Delivery Strategy and assist in initiatives for process improvement.

Qualifications:

  • Limited travel to 2-4 in-person team meetings per year.
  • 5+ years of SaaS experience in relationship management, technical support, project management, professional services, implementation, and consulting experience with presales exposure.
  • Strong technical knowledge/experience working with access and premises network systems.
  • Strong working knowledge of Cloud based applications and complex data integration.
  • Knowledge of common database management tools.
  • Knowledge of REST/JSON API methodologies.
  • Experience with BSS/OSS enterprise architectures, preferably Telecom or MSO, including demonstrated end-to-end solution architecture design and delivery.
  • Strong written and verbal communication skills, mid-level management presence and experience in facilitation.
  • Strong organizational skills, ability to work independently, and manage multiple projects simultaneously.
  • Strong ability to build and grow trusted advisor relationships.
  • Excels at learning quickly and adapting to change.

Preferred Qualifications:

  • Knowledge of Calix product and platform features, capabilities, and best use; ability to apply wide variety of concepts, practices, and procedures.
  • Experience with microservices-based, API/Endpoint architectures and orchestration.
  • Experience with Salesforce, TaskRay, JIRA.

Education, Certifications and Professional Licenses:

  • BA/BS (or equivalent) degree.

Location:

  • Remote-based position located in the United States.