At HP, there is not a day that goes by that we don’t ask ourselves:
What amazing technology will we make today?
What extraordinary people will we work with?
What experiences will we bring to the world?
How can we serve our customers in ways that will leave them not just satisfied but in awe?
Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee.
Work with Tier 1 and Tier 2 on new requests, troubleshooting issues and support
Validation of backups based on notifications
Log investigation, basic troubleshooting, ticket processing
Monthly patch process, email, TIPs, communications with end users and CorSI Engineering
Schedule of reboots, process for ensuring reboots are happening
Troubleshooting of issues, tickets
Performs troubleshooting and including log file investigation.
Acts as a technical focal point in relationships to fellow IT Professionals.
Takes ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works.