Business Analyst (SG)(P3) - (2023/0261 (020118))


: SGIS-Business Analysis Team

Primary Location

: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting

: 2023-04-05, 8:43:53 AM

Closing Date

: 2023-05-14, 11:59:00 PM

Duration in Months: 36

Contract Type: Fixed Term - Regular

Probation Period: 1 Year

Full Competitive Recruitment: Yes


Organizational Setting

The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for over 180 States in accordance with their safeguards agreements. The main objective of the Department is to maintain and further develop an effective and efficient verification system in order to draw independent, impartial and timely safeguards conclusions, thus providing credible assurances to the international community that States are in compliance with their safeguards obligations. Safeguards activities are undertaken within a dynamic and technically complex environment including advanced nuclear fuel cycle facilities and complemented by the political and cultural diversity of the countries.

The Department of Safeguards consists of six Divisions: three Operations Divisions for the implementation of verification activities around the world; three Technical Divisions (Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services); and three Offices (the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services).

Within the Office of the Deputy Director General, Head of the Department of Safeguards, the Section for Safeguards Programme Coordination serves as the principal advisory body in support of the entire management of the Department including formulation and execution of departmental management policies and procedures. The Section provides internal coordination and support in the areas of programme and budget, human resources, performance monitoring, effectiveness evaluation, communication, reporting and project support.

Within the Department of Safeguards, the Office of Information and Communication Systems (SGIS) is the centre of competence for the specification, development and maintenance of Information and Communication Technology (ICT) systems and for the management of all ICT infrastructure and services to support safeguards. In partnership with other organizational entities, SGIS is responsible for planning and implementing an ICT strategy as well as enforcing ICT standards.

The Project Section provides ICT services to Safeguards Divisions and Member States. The Section serves multiple roles. It provides business analysis and information architecture services including integration of solutions developed in the IAEA and third-party solutions into the IT environment. It undertakes quality assurance and testing for all delivered products and provides project management services to the Division including contract management.


Main Purpose

Under the general supervision of the Section Head, the Team Leader and, if appropriate, a project leader, carry out business analysis and translate the department's business requirements into system deployments and/or business process changes. Incumbents act as a change agent to help facilitate effective deployments/modifications to current practices.



The Business Analyst is: (1) a specialist, performing business analysis; (2) a point of liaison with users in the Department of Safeguards and project team; (3) an adviser to team leader and other senior managers in the Division on business process, risk, change and system implementation issues.


Functions / Key Results Expected

- Work with users in defining and documenting departmental business functions and processes. 
- Work with Member State Support Programmes in defining and implementing the software and hardware requirements for the information systems to be provided. 
- Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other organizational units in the analysis, design, configuration, testing and maintenance of business systems to ensure optimal operational performance. 
- Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users. 
- Identify opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes. 
- Perform quality control and quality assurance of the software developed to ensure that it meets user requirements, is properly tested, adequately documented and conforms to established standards designed to promote reliability, accuracy, ease of use and maintainability.

Competencies and Expertise

Core Competencies

NameDefinition  Planning and OrganizingPlans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.  CommunicationCommunicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.  Achieving ResultsTakes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.  TeamworkActively contributes to achieving team results. Supports team decisions.

Functional Competencies

NameDefinition  Client orientationHelps clients to analyse their needs. Seeks to understand service needs from the client’s perspective and ensure that the client’s standards are met.  Commitment to continuous process improvementPlans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.  Technical/scientific credibilityEnsures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.
Technical Skills
Is a Remote Job?
Employment Type
Full time

Qualifications, Experience and Language skills

- Bachelor's Degree - University degree in information systems or related field.

Professional expertise:
- In-depth knowledge of developing business process specifications, procedures and methods for testing business functions. 
- Good understanding of tools and technologies used in business analysis and system development. 
- Strong analytical skills and customer orientation to translate customer requests into workable solutions. 
- Strong interpersonal skills to establish and maintain good relationships with internal and external counterparts and to work harmoniously in a multicultural/multidisciplinary team with respect and sensitivity for diversity. 
- Good communication skills: Ability to write clearly and in a structured manner and to make effective oral presentations. 
- Knowledge management: Openness to new technologies and tools in the IT industry and willingness to learn new skills. 
- Planning and organizing skills: Demonstrated ability to set clearly defined objectives and to plan activities/projects well in advance, taking into account possible changing circumstances. 
- Minimum of five years of relevant working experience as a business analyst, project manager or both, in an information systems context. 
- Experience with all elements of Software Development Lifecycle: Eliciting and documenting business process flows, use cases, requirements, quality management plans and user acceptance testing. 
- Experience implementing solutions to enable information/knowledge sharing using portal technology. 
- Experience in business process re-engineering: Identifying opportunities for improvements, proposing new processes, and getting buy-in from stakeholders to implement. 
- Knowledge and experience in developing information solutions using service oriented architecture (SOA) principles is an asset.

- Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

The Agency was set up as the world’s “Atoms for Peace” organization within the United Nations family. From the beginning, it was given the mandate to work with its Member States and multiple partners...

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