WHO WE ARE

Paysafe delivers a full suite of payment solutions. From online to in-store payments, merchant acquiring to payment gateways, alternative payments to omni-channel and secure cross-border e-commerce, and white-label credit solutions to mobile order and delivery platforms, we offer businesses an unbeatable one-stop solution. We process millions of transactions worldwide and we value our relationships at every point in the process.

Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Ireland, Bulgaria, Austria, India, Canada, and the US.

 

WHAT YOU’LL BE DOING

Paysafe is currently looking for an IT Service Desk Technician to be responsible for supporting the needs of our offices across North America.

Responsibilities:

  • Regular review of support tickets, ensuring regular communications to users in order to meet SLAs
  • Maintain IT equipment inventory
  • Support Mobile devices (iPhone and Android)
  • Direct and maintain Global initiatives across locations
  • Manage and coordinate relocations/ renovations of office space
  • Office infrastructure maintenance (cabling, LAN, telephone lines)
  • Internal IT support for workstations, laptops, phones etc
  • Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks)
  • Provide direct user support for Mac OS and Microsoft based desktops/laptops, user access to corporate network and applications both on the network as well as through remote VPN access
  • Provide direct user support for office relocations and expansions
  • Develop, coordinate and drive local and global IT projects
  • Prepare and maintain Service Desk procedural user guides and troubleshooting documentation in Confluence
  • Analysing gaps and opportunities for day to day process improvements within the Service Desk
  • Schedule, organize, task, and report on Service Desk project progress 
  • Possibility of travel to other office locations

 

WHAT WE’RE LOOKING FOR

2+ years experience working in IT support

  • Degree and/or equivalent experience
  • Experience with Microsoft Windows 10 and Apple/MacOS
  • Experience with support and troubleshooting of LAN networks
  • Strong knowledge of PC and peripheral devices hardware and technical parameters
  • Excellent knowledge in all MS Office Products + Office 365
  • Knowledge of MS Windows domain structure
  • Understanding of TCP/IP, VPN, DHCP, DNS
  • Experience with MS Active Directory and MS Exchange would be beneficial
  • Experience in deploying large projects in multiple locations and different time zones
  • Excellent organization, communication and time-management skills
  • Expertise in deploying and supporting desktops/laptops, phone systems
  • Ability to deal with confidential issues and work under pressure
  • Strong customer service, organizational, and communication skills are required
  • Fluent in English and French
  • Ability to work autonomously and prioritize workload
  • Experience with agile methodology

Our core competencies:

  • High level of honesty and integrity
  • Collaborate and foster teamwork
  • Focus on results
  • Take initiatives

 

LIFE AT PAYSAFE

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3000 members of a world-class team that drives our business to new heights every day. We make no secret of the fact that we work hard. But, we play harder. Committed to your personal and professional growth, here’s what you can expect when you Plug into Paysafe:

We offer:

  • Bonuses
  • Insurance coverage as of Day One
  • Paid vacation and personal days 
  • RRSP matching
  • Personal Spending Account (PSA)
  • A modern Continuous Performance Process approach
  • A dynamic and engaged culture
  • Open-concept workspace with spectacular views of the city!

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

Job Country
Job City Name
Montreal
Job State
QC