Systems Engineer - Engineering Visibility

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

• Manage our observability platform, ensuring reliable systems monitoring and alerting
• Develop and maintain secure, high performing, scalable and cost-effective systems
• Be involved in architectural design decisions and drive system improvements
• Ensure on-time delivery of projects and creation of automated solutions for issue resolution
• Oversee platform lifecycle, document systems and participate in technical analysis
• Address complex problem-solving, including system feature design and complexity mitigation
• Monitor operational metrics and assist teams in resolving issues during incidents
• Collaborate across engineering teams to resolve issues and foster relationships
• Proactively address platform and infrastructure gaps by gathering feedback and setting standards
• Participate in on-call rotation and manage operational needs
• Guide and drive improvements across multiple teams within the organization

 

• Proficiency in programming languages such as Python, Ruby, Go or Java
• Experience with distributed systems and microservices architectures
• Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
• Strong experience with Linux OS and its administration
• Understanding of containerization technologies (Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication skills and ability to work effectively within a team and across various teams
• Leadership experience in driving initiatives across numerous teams

As a part of the Engineering Visibility (EngVis) team at Qualtrics, our goal is to empower all other teams to deliver top-notch, highly reliable products that our customers love. We are at the forefront of modern engineering, and provide invaluable expertise that helps minimize observability costs and maximizes reliability.

We strive to be the go-to solution for all teams, guiding them to reduce time-to-market and create customer-focused solutions. We believe in closing the gap between cause and effect by providing robust monitoring and alerting services that everyone can rely on, allowing us all to concentrate on delivering outcomes that truly matter.

Being on the EngVis team means being a crucial part of Qualtrics' pursuit of engineering excellence at every step of the way. We are at the heart of the company’s innovation, propelling teams to reach new groundbreaking heights.