Özge
Tekalp
Chief Customer and Project Officer at Locksmith Technologies
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
Tue May 20 - 7:50 AM EDT/New York (See in local time)
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05/20/2025 7:50 AM
05/20/2025 08:10 AM
America/New_York
#WTGC2025
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
#WTGC2025
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
"Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution"
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Session: Transforming Tech Through Customer Centric Leadership: A women's Perspective on Digital Evolution
n an era where technological advancement accelerates daily, the true measure of innovation lies not in technical sophistication alone, but in our ability to drive meaningful change while keeping customers at the heart of digital transformation. This keynote session explores the unique position women leaders hold in shaping customer-centric technology solutions and managing organizational change in the digital age.Drawing from extensive experience in digital transformation initiatives, this presentation delves into three crucial aspects of modern tech leadership: customer-centric innovation, transformational change management, and inclusive design thinking. Attendees will discover how women's perspectives and leadership approaches are particularly valuable in creating technology that truly serves human needs.
The session provides practical frameworks for implementing customer-centric transformation, including strategies for building change-ready teams, establishing effective feedback loops, and fostering innovation through inclusion. Through real-world case studies and actionable insights, participants will learn how to balance technical excellence with human-centered design principles.
Key Takeaways
- ey Takeaways: Practical strategies for leading customer-centric digital transformation Frameworks for implementing effective change management in tech organizations Methods for building inclusive, feedback-driven development processes Techniques for meas
Bio
Özge, as a dynamic CCO, brings over two decades of global experience in the financial industry. Her career has been marked by leadership roles focused on digital transformation and enhancing customer experience. Throughout her journey, Özge has consistently fostered customer-centric cultures that drive commercial success, leading successful digital transformation initiatives while reducing customer churn and increasing sales and profitability. Notably, as the Chief Customer Officer at VeriPark, a global provider of digital solutions for financial institutions, Özge implemented a Customer Health Score system and best practices to boost business value. Her innovative approach led to the introduction of state-of-the-art tools for improved customer engagement. Özge's expertise lies in bridging technology with customer needs, building a customer success mindset across entire organizations, and consistently delivering service excellence while driving digital innovation in the financial sector.