Ananya
Ghosh Chowdhury
Senior Cloud Solution Architect, Data & AI at Microsoft
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
Wed May 21 - 11:00 AM EDT/New York (See in local time)
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05/21/2025 11:00 AM
05/21/2025 11:10 AM
America/New_York
#WTGC2025
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
#WTGC2025
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
"AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service"
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Session: AI-Powered Real-Time Audio Transcription and Speech Solutions in Customer Service
This session will explore how AI-powered real-time transcription and speech solutions are revolutionizing customer service by enabling seamless, low-latency interactions. We will delve into the technologies behind real-time transcription, speech-to-text, and text-to-speech, and how they enhance customer experiences and operational efficiency.Key topics will include:
Real-Time Transcription: How AI converts speech to text in real-time, improving accuracy and speed in customer interactions.
Speech-to-Speech Solutions: The role of AI in enabling seamless speech-to-speech communication, reducing response times and enhancing customer satisfaction.
Low Latency: Techniques for achieving low latency in AI-powered speech solutions, ensuring smooth and uninterrupted customer service.
Customer Service Use Cases: Practical applications of AI-powered transcription and speech solutions in various customer service scenarios.
Future Trends: Emerging trends and innovations in AI-driven speech technologies for customer service.
Join us to discover how AI can transform your customer service strategy, enhance customer satisfaction, and drive operational efficiency. Whether you're a customer service professional or a tech enthusiast, this session will provide valuable insights and practical takeaways.
Key Takeaways
- Real-Time Transcription: Understand how AI converts speech to text in real-time, enhancing accuracy and speed in customer interactions.
- Speech-to-Speech Solutions: Learn about AI's role in enabling seamless speech-to-speech communication, improving response times and customer satisfaction.
- Achieving Low Latency: Explore techniques for achieving low latency in AI-powered speech solutions, ensuring smooth and uninterrupted service
- Practical Applications: Gain insights into real-world use cases of AI-powered transcription and speech solutions in customer service.
- Future Innovations: Stay informed about emerging trends and innovations in AI-driven speech technologies for customer service.
Bio
Ananya Ghosh Chowdhury is a visionary leader in AI and cloud solutions, currently serving as a Senior Cloud Solution Architect at Microsoft. With over a decade of experience in data science, machine learning, data engineering, software engineering, and cloud technologies, Ananya excels in driving AI adoption and crafting enterprise-wide AI strategies.Ananya's expertise spans diverse industries, including retail, healthcare, finance, and education, where she leverages her deep technical knowledge to transform organizations and deliver impactful results. She is known for her ability to optimize cloud investments and design advanced analytical and innovative AI solutions that drive business outcomes.
In addition to her role at Microsoft, Ananya is an advisor for two AI-focused startups in stealth mode, guiding them towards groundbreaking innovations. She is also passionately building a community named AIBoardroom in the Greater Seattle Area to bridge the AI talent and skill gap in the industry
