Session: How to Start a Career in Tech through Customer Success
The growth and the future of Software as a Service (SaaS) industry depends heavily on people skills. For this to be successful, professionals who are responsible for both understanding the technology and managing the customer relationship are needed. According to LinkedIn “Emerging Jobs report 2020”, the Customer Success specialist role is in high demand within the tech industry, making it a great starting point for a career in technology.
At Userlane, Customer Success is about doing everything related to the customer journey proactively and to make sure they reach their goals and achieve maximum value.
Jaclyn and Paola will be talking about their paths to becoming a CSM at Userlane. They will discuss more about the role, the skills required, why Customer Success exists, and why someone would choose Customer Success as a career.
This recording is not available yet.
Bio: PAOLA CÁCERES
Womentech Network Ambassador - country leader and Customer Success Manager at Userlane.
I have been working as a project manager and business development in the field of research and innovation.
I believe in building bridges across the world to get inspired and motivated.
From Bogotá, Colombia. Now based in Munich, Germany.
My background is in Industrial Engineering. As a student, I completed a Co-op in a manufacturing setting and decided upon graduation to go into software consulting. For the last six years, I have been working in Customer Success with a focus on successfully onboarding new customers onto a software application.
From Atlanta, GA USA. Now based in Munich, Germany.