Session: Customer Success – Superior customer experience and revenue growth engine
Customer Success is an integral part of customer engagement value chain today. Most IT solution and services providers have embarked on customer success led transformation journey to improvise customer experience. In this session you will learn,
- What is customer success?
- Why customer success is important for your organization?
- How to leverage customer success to enhance customer experience & outcome
- How organizations are leveraging customer success led engagement to grow their top line?
- • Importance of customer success in an organization
- • Best practices to introduce customer success in an organization
- • Customer success to enhance customer experience
- • Data driven insight to assess customer health & experience
- • Customer success to boost company’s revenue
Prachi is Global Vice President of Customer Success, at Syncron, responsible to
- Build and lead customer success team across geographies
- Contribute to organizational revenue growth with YoY renewal and expansion
- Delivering stellar NPS results by enhancing customer experience
- Deliver business value to customers by driving adoption
With 20+ years of IT sales, customer success, consulting and delivery experience across Europe, Asia Pacific and Middle East, she has successfully led large business and IT digital transformation programs for Tier 1 and Tier 2 organizations in Telecom, Social Media and banking & finance sectors. She uses her diverse experience working with multi-culture and multi-lingual teams across geographies to deliver value to organization and customer.