Sabitha
Muppuri
Senior Staff Site Reliability Engineer at Palo Alto networks
"How I Turned Vendor Outages Into Innovation: A Framework for Resilience"
"How I Turned Vendor Outages Into Innovation: A Framework for Resilience"
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Session: How I Turned Vendor Outages Into Innovation: A Framework for Resilience
Cloud outages are viewed as disruptions, but in reality, they can be powerful catalysts for innovation. I share how repeated vendor outages pushed me to rethink reliability engineering and build a proactive resilience framework that transformed the way our systems-and teams-respond to failures.Drawing from real incidents across major cloud providers, I break down the patterns behind vendor tool failures, DNS disruptions, and service degradations, and explain how I designed automation and detection strategies that substantially reduced operational noise, accelerated incident response, and improved system stability. External service-health monitoring, automated escalation workflows, smarter alerting, and event-driven remediation are some of the practical techniques that I will walk through.
This session blends technical depth with real-world lessons learned, focusing on how unexpected outages became opportunities to innovate, build confidence, and drive reliability culture across teams. You'll leave with actionable strategies for designing resilient cloud-native architectures, and a mindset to turn challenges into leadership moments in your own career.
Key Takeaways
- utages don’t have to break your system or your confidence—when you understand them and build the right automation around them, they become opportunities to innovate, lead, and strengthen resilience across your entire organization
Bio
I am a DevOps and Cloud Infrastructure engineer specializing in SRE, incident management, and cloud-native automation. My work focuses on building reliable, scalable systems across AWS, Azure, and GCP, with deep experience in Kubernetes, Terraform, CI/CD pipelines, and observability platforms.