Director Collaboration Services (m/f/d)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Director Collaboration Services (m/f/d) within the Kyndryl CIO organization, you will be responsible for the strategic management of the Collaboration portfolio, ensuring it aligns with the organization's strategic objectives and delivers optimal value. You will oversee the development and maintenance of IT roadmaps, manage stakeholder relationships, and lead the demand management process to prioritize initiatives based on business impact and resource availability.

Stakeholder Relationship Management:

• Act as the primary liaison between IT and business leaders, fostering strong relationships to ensure mutual understanding of priorities and strategic direction

• Lead the demand management process to assess, prioritize, and select proposals for inclusion in the portfolio based on strategic value, business impact, and resource availability

Strategic Planning & Roadmap Development:

• Develop and manage an IT roadmap that provides visibility into current and future projects, their alignment with business strategy, and their interdependencies

• Conduct continuous review and analysis of the portfolio to identify gaps, overlaps, and opportunities for consolidation

Portfolio Performance:

• Manage and report on portfolio performance, including financials, milestones, and risk metrics to enable informed decision-making in collaboration with a Program Manager and Business Operations Lead

• Facilitate professional development opportunities to build a highly skilled portfolio management team

• Manage always on operations of a global and multi time zone team supporting the platform 24 x 7 x 365

Portfolio Technical Leadership

• Deliver Collaboration services to global Kyndryl Workforce using the Microsoft 365 (M365) platform.  The Collaboration Services include all elements on the platform from communications (e.g., Exchange and Teams) productivity services (e.g., Office and Sharepoint) and the low code environment (e.g., PowerApps).

• Optimize the utilization and cost of the service with tight governance of the software provisioning by persona. deep understanding of Microsoft 365 collaboration tools, licensing and administration

• Ensure software compliance, version currency, and 

Portfolio Governance

• Govern the demand process for the Microsoft 365 platform including partnership with Human Resources, Legal and Corporate Security for configuration decisions on the internal use tenant(s) managed by Kyndryl.

• Oversee corporate projects impacting the service operation including migration and integration activities, mergers, acquisitions and divestitures, and annual and special audits.

Who You Are

Qualifications

• Bachelor's or Master’s degree in Business, IT, or a related field; relevant certifications are a plus

• Proven experience in IT portfolio management, strategic planning, and creation of digital product roadmaps

• Strong background in stakeholder management and demand management processes

• Excellent leadership, communication, and interpersonal skills with ability to work in a fast-paced, ever-changing environment

• 5+ years relevant experience as a M365 Collaboration Expert working in a large global enterprise

• Proven experience as an M365 Collaboration Expert or similar role, with a strong knowledge of SharePoint Online, Microsoft Teams, OneDrive and other related Microsoft 365 applications

• Experience in designing and solid understanding of information architecture, content management, and collaboration best practices

• Familiarity with governance, security, and compliance considerations (e.g. GDPR) in the context of Microsoft 365 collaboration tools

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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