Systems Engineer II

Are you a fast learner who is fascinated by cloud technologies?

Are you interested in creating impact and solving complex issues?

Join our Unified Communications team!

Our Unified Communications team is responsible for designing and implementing systems that enable a variety of collaboration and communications tools. We collaborate to solve problems, innovate to provide creative solutions, and work to continuously improve productivity across Akamai.

Partner with the best

The Collaboration Tools Delivery Engineer is responsible for updating and maintaining communication and productivity systems. This role oversees IT projects for platforms like Google Workspace, Cisco Webex, Microsoft 365, and Slack. Responsibilities include managing deployments, integrations, and providing user support. Emphasis is placed on utilizing automation and industry standards to enhance efficiency and foster innovation within these platforms.

As a Systems Engineer II, you will be responsible for:

• Designing, implementing, configuring, and deploying Google Workspace, M365, and Slack Enterprise+ environments, including Gmail, Drive, Teams, and SharePoint.
• Overseeing implementation and migration projects, ensuring timely delivery, budget adherence, and alignment with established quality standards.
• Configuring and managing integrations between collaboration platforms and business tools while automating workflows using REST API, PowerShell, or scripting.
• Providing 3rd tier support for all collaboration tools, diagnosing and resolving complex technical issues promptly to minimize disruption to users.
• Collaborating with IAM and security teams to implement and strengthen security measures and compliance policies across all platforms.
• Developing and maintaining technical documentation, user guides, and FAQs while delivering training sessions to enhance proficiency with collaboration tools.
• Monitoring system performance, recommend enhancements, and keep up with the latest technology trends and innovations in the SaaS space.

Do what you love

To be successful in this role you will:

• Have 5 years experience in engineering and a High School Diploma or a Technical Degree in a related field
• Demonstrate expertise in designing, deploying, and managing enterprise M365 and Google Workspace environments, with essential Slack administration and integration experience.
• Demonstrate expertise in Google Workspace setup, management, and configuration to ensure seamless system administration and functionality.
• Demonstrate expertise in Slack functionalities, integrations, and enterprise grid administration.
• Utilize AI tools such as Microsoft Copilot and Google Gemini to streamline tasks, create summaries, draft communications, and analyze data effectively.
• Have experience with Email migration tools (cloud to on prem, or cloud to cloud)
• Demonstrate exceptional problem-solving and analytical abilities to identify and resolve technical issues efficiently and effectively.
• Demonstrate excellent communication and interpersonal abilities, effectively convey technical concepts to non-technical audiences, and manage priorities, deadlines, and deliverables.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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