About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

As an Account Technology Specialist (ATS), you will utilize your strong technical competencies and customer service orientation to provide the  technical consultation to sales teams and their customers on Solution related topics. You will engage in POC/Benchmarking Test to meet customer requirement as well as new IT solutions such as Infrastructure, cloud, K8s solutions and applications. You will provide enterprise account teams in your area with guidance on appropriate solutions to propose to their customers and will help resolve situations where customer performance expectations are not being met.

Job Responsibilities

Essential Functions
The essential responsibilities of the ATS are to work directly with customers in pre-sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Professional Service areas.

Specific responsibilities include :

  •     Engage in defining onsite Solution based tests and POC Benchmarking Test to ensure best results  
  •     Providing guidance or architecting on Storage SANNASObject application and Virtualization
  •     New IT trend knowledge Public Cloud AI K8s skillset is preferred to support a variety of customer requirement
  •     Providing storage architecture guidance for performancesensitive scenarios 
  •     Sharing and teaching expert knowledge to Partners
  •     Enterprise account experience is preferred

Job Requirements

  • Minimum 5 years of experience is preferred    
  • A Bachelor of Science Degree in Computer Science Electrical Engineering or equivalent experience is preferred 
  • Excellent written and verbal communication skills  
  • Strong Storage background and new IT trend knowledge public cloud AI K8s preferred
  • Good interpersonal communication and customer service skills are needed in order work successfully with prospects customers and cross functional teams to meet performance goals
  • Account management and project management experience
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment 
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem solving
  • Travel to the prospective customers sites as necessary
  • English skill is preferred

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  

If you run toward knowledge and problem-solving, join us. 

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