About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
Spot By NetApp is a dynamic and fast-growing business unit, part of NetApp’s Cloud division. With innovative
technology and a cutting-edge algorithm, Spot analyzes trends in each of the various cloud providers’ markets
and take actions in order to provide our customers with an optimized and cost-efficient environment. By that,
and numerous other features, Spot by NetApp is revolutionizing the cloud computing industry, our vision is to
optimize the way DevOps and R&D teams consume cloud computing. We’re looking for experienced and
motivated technologists who align with our values and possess a unique balance of technical depth and strong
interpersonal skills.
In this position, you will be responsible to combine your technical knowledge with customer facing skills to
deliver high-quality solutions to customer issues, through email and chat. You will be a key member of the
Global Tech support team and act as a trusted advisor to our highly technical end users. Our team is full of
employees who are passionate about cloud computing and believe that world-class support is critical to
customer success. Join our awesome team and be a part of something truly great!
This position can be hybrid in the US, work schedule will be according to Pacific Coast (PST) hours
Job Requirements
Responsibilities
• Online interaction with our customers all around the globe
• Provide support by mail and online chat: troubleshooting assistance for customer issues, integrations,
and relevant problems; Training customers for better use in our system, understand application
architectures and software integration
• Proactively anticipating and resolving incidents
• Work closely with other departments such as R&D, Sales, CS etc.
Job Requirements
• At least 5 Years of experience as Tier2/3 Technical Support
• Experience with at least one cloud provider (AWS\GCP\Azure) – preferred
• Familiarity with Container technologies - preferred
• Solid written, verbal, interpersonal communication and customer service skills are needed to work
successfully with customers in high-stress and/or ambiguous situations.
• Aptitude for learning new technologies and understanding how to utilize them in a customer-facing
environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA and Canada Residents Only:
The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $100,710- $141,570. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).
NetApp makes your hybrid cloud run like a dream
The NetApp portfolio of leading data, application, and storage solutions helps organizations manage applications and data everywhere across hybrid...
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