Software Support Engineer
About Qualtrics
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Why We Have This Role
Qualtrics is seeking a Software Support Engineer to join our growing Engineering team(s) in our Mexico City office. If you have a Bachelor’s degree, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
Qualtrics is seeking a Software Support Engineer to join our growing Engineering team(s) in our Mexico City office. If you have a Bachelor’s degree, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.
How You’ll Grow
An Support Engineer (SE) at Qualtrics maintains and operates scalable, fast, and robust solutions and solves complex customer issues and business problems. SEs build and design new tools, address customer issues, and optimize and refine our architecture to drive maximum performance and automate manual tasks. SEs work closely with peers, including other engineers, product managers, and U/X, while interfacing directly with internal and external customers. They are responsible for the quality, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their product line and service(s).
An Support Engineer (SE) at Qualtrics maintains and operates scalable, fast, and robust solutions and solves complex customer issues and business problems. SEs build and design new tools, address customer issues, and optimize and refine our architecture to drive maximum performance and automate manual tasks. SEs work closely with peers, including other engineers, product managers, and U/X, while interfacing directly with internal and external customers. They are responsible for the quality, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their product line and service(s).
Things You’ll Do
- Work with partners to validate that their extensions and solutions are compliant with Qualtrics certification, security, and compliance requirements.
- Address issues and questions related to Qualtrics APIs and SDKs for strategic partners and the Qualtrics developer community.
- Develop new tools and scripts to automate various processes.
- Contribute to and maintain technical artifacts, such as technical documentation, sample apps, and templates.
What We’re Looking For On Your Resume
- Bachelor’s degree in STEM related field
- Basic programming skills, preferably in web technologies such as Javascript and HTML
- Excellent leadership, verbal, and written communication skills
- Experience troubleshooting and problem solving technical issues
- Nice to have
- Good level of curiosity and interest to learn
- A high degree of organization and attention to detail
- Empathy and the desire to ensure the success of others
- Ability to retain composure under stressful conditions, communicate effectively with individuals in different roles at Qualtrics, and get the right things done
What You Should Know About This Team
As a team we’ll build the next industry-leading XM Platform - helping every business to become more customer-centric. We will not only shape our product, but improve the direction of the companies that use our platform through our choices. Come help us change the world! With millions of responses per day and a goal to grow their data platform 10x over the next year, the Qualtrics engineers are tackling interesting challenges across the stack.
As a team we’ll build the next industry-leading XM Platform - helping every business to become more customer-centric. We will not only shape our product, but improve the direction of the companies that use our platform through our choices. Come help us change the world! With millions of responses per day and a goal to grow their data platform 10x over the next year, the Qualtrics engineers are tackling interesting challenges across the stack.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
#quni-grad
Is a Remote Job?
No
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop...
Apply Now