Associate Technical Account Manager

About the Role: 

Are you a tech-savvy individual with a passion for
delivering exceptional customer service? Join our dynamic Residential Client
Service's Team as an Associate Technical Account Manager (ATAM) and be part of
the forefront of innovation in the real estate industry!  As an ATAM, your main
role will be to provide top-notch customer
support, focusing on troubleshooting and resolving software issues over phone
and email across Yardi's diverse suite of products. You will have the
opportunity to work with cutting-edge software
solutions, gaining valuable expertise and becoming a subject matter
expert in the field. Your contribution will go beyond just support - you will
actively collaborate with our team to drive continuous improvements and
advancements in our products, ensuring our clients receive nothing but the best
and stay ahead in a competitive market. 

What You’ll Do: 

• Provide technical support and software implementation
  guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment,
  and best practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues
  while communicating product features effectively.
• Build strong client relationships and continually develop
  deep expertise in Yardi products and solutions.

Who You Are: 

• Bachelor’s Degree in Business, Finance, Math, or
  Computer/Engineering Sciences; or an equivalent combination of education and
  experience
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Collegial, team-oriented disposition with the desire and
  ability to establish cooperative working relationships with all
  levels of employees and clients
• Proficiency with Microsoft 365 desktop applications

Ideal to have: 

• Experience professionally serving customers in a technical
  support, sales, or retail service role
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Working knowledge of accounting practices
• Basic competence in one or more of the following areas:
  Microsoft operating and network system operation, relational
  databases, and SQL/Oracle language

Real Estate run on Yardi. About Us: 

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We’ve created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products. We offer a dynamic work environment,
comprehensive training programs, and abundant opportunities for career growth. 

Discover the Yardi Difference: 

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities. 

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements. 

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the
opportunity you've been waiting for. Join us and be part of a team
that empowers clients worldwide with innovative solutions and exceptional
service! 

#TeamYardi #YardiCareers #hiring 

Annual Salary Range: $69,600 - $73,100 CAD 

Yardi is an equal opportunity employer that is committed to
inclusive, barrier-free recruitment and selection
processes. If contacted for an employment opportunity, please advise
if you require accommodation at any stage of the recruitment process. 

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website. 

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