Technical Specialist - MS, Security

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The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Radford reference:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

Working at NTT

Security Engineers – (SIEM/SOAR/UEBA)

• Monitor console & dashboards of in scope solutions and provide response to the reported incidents.
• Perform initial analysis for known issues and provide the appropriate recommendations for closure.
• Integrate new devices procured by client during the contract period with SOAR for logging and alerting
• Ensure compliance to Service Level Agreements (SLA), process adherence and process improvements to achieve operational objectives and mitigate threats Monitor & Reporting of system components health and take necessary action in case of any observed issue.
• Provide notification and communication with Incident management and respective
application team upon threat detection.
• Maintain the suitable architecture of the supplied solution
• Monitoring and coordination of SOC standard activities like backup, patching etc.
• Perform analysis on the reported incidents, determine the root cause, and recommend appropriate solution.
• Triage incidents based on an agreed threat matrix
• Provide necessary support during the Forensics investigation and threat hunting
• Hunt for security threats, identify threat actor groups and their techniques, tools and processes
• Perform analysis of security incidents for further enhancement of rules, reports, AI/ML models
• Using knowledge of the current threat landscape, threat actor techniques, and the internal network, analyze log data to detect active threats within the network. Build, document and maintain a comprehensive model of relevant threats to client.
• Proactively identify potential threat vectors and work with client Security team to improve prevention and detection methods.
• Identify and propose automated alerts for new and previously unknown threats.
• Detection of cyber-attack, analysis of the attack and remedial action as per SLAs.
• Develop up-to 35 parsing rules if required for any non-standard logs during the entire contract period.
• Creating custom playbooks as per client requirement.
• Plan & perform change as per approval of client
• Plan & table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
• Participate in all CAB and ECAB meetings - Anticipated business risk etc

What will make you a good fit for the role?

Good knowledge in SIEM Use Case creation and content creation

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.