NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required.
Working at NTT
- A minimum of 2 years’ experience in Cisco R&S
- Bachelors or higher level degree in Computer Science or a closely related field.
- Mandatory certification(s): CCNA R&S
Job Description:
We are currently looking for a Network engineer – L1 to support the business in achieving its strategic objective.
The candidate should have Good knowledge and worked on
- Cisco Router and Switches
- Cisco access points and controller
- Carrier issues troubleshooting
- Network routing protocols
- Switching – VTP, Trunk, Spanning tree,port security and redundancy protocols
- Basic knowledge on Cisco Viptela and Meraki SDWAN solution
Job Responsiblities:
What we expect you to do
- Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources.
- Work and escalate problems effectively in order to meet customer SLA's (service level agreements); escalate to higher level engineers or Management if unable to resolve the issue.
- Requires basic to advanced level knowledge and understanding of architecture, applications, infrastructure, systems support and integrations related to network
- Have a clear understanding of Cisco network deployment models and should understand the functioning of Cisco routers and switches.
- Troubleshoot LAN and WAN incidents.
- Implement changes and conduct testing
- Monitor and manage network components to deliver proactive support to client.
- Should have good knowledge on network routing protocols(EIGRP, OSPF, BGP)
- Should have good knowledge and experience in complex switching environment.
- Experience troubleshooting telecommunications equipment and technologies.
- Should have good knowledge to plan and test software upgrades of routers and switches
- Should have knowledge on device/module replacements
- Maintain all assigned tickets with up to date information in our ticketing system.
- Direct Field Engineers and site services individuals as required to resolve and/or confirm operation of network equipment.
- Support service quality metrics.
Skills Summary
Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, Troubleshooting
What will make you a good fit for the role?
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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