Mission

The IT Junior Specialist provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM

Key Accountabilities

  • Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
  • Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
  • Perform operating system installations for notebooks and workstations.
  • Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
  • Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
  • Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
  • Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
  • Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
  • Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
  • Assist with remote access and login troubleshooting using tools such as TeamViewer.
  • Participate in server administration and infrastructure maintenance tasks when required.
  • Travel occasionally to support regional offices and global IT operations (e.g., São Paulo, Macaé, and other international sites).
  • Perform additional IT support duties as assigned by the management team.

Qualifications

  • Entry-level experience in IT support or infrastructure administration.
  • Solid understanding of general IT troubleshooting.
  • Familiarity with MFP printers (A4/A3), mobile devices (Android/iPhone), and remote support tools (TeamViewer).
  • Fluent English (mandatory); Spanish is a plus.
  • Strong desire to develop technical skills in infrastructure.
  • Discreet, reliable, and professional in all interactions, demonstrating a collaborative attitude, willingness to assist others, and respect for organizational structure.
  • Calm and patient when addressing technical issues or user requests.
  • Strong communication and teamwork skills, with a proactive attitude.
  • Responsible, organized, and detail-oriented.
  • Motivated to learn, grow, and contribute within a dynamic global IT team.

Additional Information

  • Office located in Centro (RJ).
  • Availability to arrive at the office between 8:00am and 8:30am.
  • Hybrid work regime 3 days at the office (after 1st month everyday on site).
  • All of our positions are also available to people with disabilities (PwD / PCD).
Technical Skills
Other
Is a Remote Job?
Hybrid (Remote with required office time)
Employment Type
Full time

Founded in 1861, RINA is a multinational company with over 160 years of experience, delivering a wide range of services across the energy, marine, infrastructure and mobility, industry, research and...

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