NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
- Deep understanding of WLAN technologies, network management, and security, including IEEE 802.11a/b/g/n/ac WLAN standards and industry best practices.
- Perform upgrades, troubleshoot and fixes of network hardware, software and configuration issues.
- Solid understanding of Cisco wireless infrastructure and architecture. Good hands-on experience with Wireless LAN controller and Cisco AP troubleshooting as well as with the Cisco WLC IOS Code upgrade.
- Hands on experience with configuration and troubleshooting of Cisco WLC models like 9800, 8500, 5520, 5508, 2504, 5508 with HA SSO and all models of Cisco APs including wave 2 and next generation 9100 series APs.
- Excellent Troubleshooting & Debugging expertise on Cisco WLC and Access Points.
- Access point configuration in CAPWAP and Mobility Express solutions.
- Traffic migration from Flex connect to Local mode and vice versa.
- Fundamental knowledge of switching / routing protocols and authentication.
- Experienced on testing and troubleshooting wireless products including access points (APs), WLC and other WLAN infrastructure like Cisco Prime, DNAC and client devices for evaluation.
- Hands on knowledge and understanding of Cisco ISE/ Aruba ClearPass is an added advantage.
- Excellent analytical, communication, and documentation skills.
- Interact with the client on a day-to-day basis and troubleshoot wireless network issues and resolve them under SLA.
- Upgrade IOS of WLC as per schedule.
- Handles all changes as per the change management process.
- Ready to work on 24*7 operational support.
Skills Summary
Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless Networks
What will make you a good fit for the role?
Remote Type:
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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