Managed Services Operations Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Join us as a Managed Services Operations Manager in Luxembourg and embark on an exciting journey to lead the charge in delivering exceptional service and ensuring seamless business operations within NTT. As the driving force behind our managed services, you’ll play a pivotal role in keeping our clients satisfied and their IT systems running smoothly. Your mission? To lead, inspire, and innovate as we navigate the ever-evolving landscape of IT operations.

Working at NTT

Key Responsibilities:

           

                •              Strategic Leadership: As a strategic leader, you’ll oversee all aspects of managed services operations, setting the direction for your team and ensuring alignment with organizational goals.

                •              Team Management: You’ll manage team capacity and organization, ensuring that priorities are clear, tasks are effectively assigned, and resources are optimally utilized to meet business objectives.

                •              Performance Optimization: With a focus on continuous improvement, you’ll drive performance management initiatives, setting clear KPIs, and fostering a culture of excellence within the operations team.

                •              Client Satisfaction: Proactively monitor service delivery, identify opportunities for enhancement, and lead the implementation of strategic initiatives to ensure exceptional client satisfaction.

                •              Incident Resolution: Resolve complex client incidents and escalations with efficiency and professionalism, collaborating closely with internal teams to ensure prompt resolution and minimize disruption.

                •              Training and Development: Lead training and development initiatives for direct reports, nurturing their professional growth and fostering a culture of continuous learning and improvement.

                •              Service Improvement: Implement key service improvement priorities, leveraging your expertise to optimize delivery processes through standardization, automation, and innovation.

                •              Performance Monitoring: Track and monitor service delivery performance, ensuring maximum uptime and client satisfaction, while identifying opportunities for innovation and continuous improvement.

Qualifications and Experience:

              

•              Certifications: ITIL certification and relevant professional qualifications are essential for success in this role.

                •              Experience: With a minimum of 8 years of operational experience in ITIL-based service delivery roles, you bring a wealth of expertise to the table.

                •              Leadership: Strong leadership skills and a proven track record of successfully leading teams to achieve business objectives are paramount.

                •              Technical Proficiency: Advanced knowledge in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Centre is highly desirable.

                •              Communication: Excellent communication and collaboration abilities, with a focus on client-centricity and service quality, are fundamental to this role.

If you’re ready to take on this challenging yet rewarding opportunity and be at the forefront of shaping the future of managed services, apply now to join our dynamic team at NTT!

Skills Summary

Cloud Technology, Communication, Continual Service Improvement (CSI), Customer Centric Solutions, People Management, Service Delivery, Service Level Agreement (SLA), Service Operations Management

What will make you a good fit for the role?

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.