NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Manager, Support Services is a people management role responsible for ensuring the delivery of support services to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of support services. This role manages and deploys targeted support services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
This role responsible for leading and managing large teams such as engineers and specialists, by providing guidance, mentorship, and fostering a collaborative and high-performing work environment.
Working at NTT
Responsibilities:
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Truly lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas.
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Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
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Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.
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Manage support services daily engagements including utilization, SLAs, demand, forecasting, and other business metrics.
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Facilitate an environment of inclusion that leverages diverse perspectives and talent.
Required qualifications:
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Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.)
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Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.
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Ability to communicate fluently in Polish and English.
Preferred qualifications:
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Experience in building and managing technical support teams, including hiring, developing, setting objectives, and managing performance.
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Understanding of value proposition of cloud computing.
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Experience managing support and/or managed services units and working with vendors/partners on delivering of IT support services.
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Excellent business acumen and creative problem-solving skills.
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Strong organizational project management and people leadership skills.
We offer:
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Employment contract & hybrid work,
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Necessary work tools (laptop, iPhone, company car),
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Private medical care with dental option,
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Employee Assistance Program (e.g. psychological),
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Cafeteria platform,
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Group life insurance,
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Individual training budget,
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Online training platform,
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Employee Retirement Program,
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Shorter Fridays (we work until 2:30 PM),
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Flexible working hours and hybrid work model,
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Discounts with our technology partners.
Skills Summary
Communication, Contract Management, Financial Acumen, IT Service Management (ITSM), Operations Management, People Management, Profit and Loss (P&L) Management, Project Management, Sales Growth, Service Delivery, Support Services
What will make you a good fit for the role?
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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