NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Cloud Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.
This role may also contribute to / support on project work as and when required.
Working at NTT
- Min 5 to 8 years of experience in managing and maintaining AIX infrastructure.
- Good troubleshooting skills in AIX - Lpar, Dlpar, HACMP,HMC, NIM, VIO etc
- AIX Certification
- Strong knowledge and must have hands-on experience on AIX, VIO and HMC
- VIO upgrades/adapter firmware upgrades/VIO failover/maintenance procedures
- HMC updates/frame upgrades/Live partition mobility/DLPAR/troubleshooting HMC issues
- Install and configure AIX operating systems and servers.
- Support AIX OS to run various software applications.
- Maintain and upgrade the AIX OS.
- Develop procedures for AIX security and management.
- Develop performance improvement initiatives for AIX system environment.
- Identify and resolve system issues in a timely manner.
- Analyze software and hardware environments to determine any system defects.
- Perform maintenance routines to ensure continuous system availability.
- Develop and implement disaster recovery procedures to ensure business continuity.
- Should be ready to work in 24X7 Shifts
- Flexibility to work outside of Business Hours to support any critical issues
- Knowledge on and ability to follow Incident, Request, Problem and Change Management Process.
- Ability to work on multiple concurrent tasks with conflicting priorities
- Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
Skills Summary
API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting
What will make you a good fit for the role?
Workplace type:
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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