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In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
CX and Collaboration Engineer will be focused on designing, implementing, and supporting unified communications, collaboration, and customer experience solutions to our customers.
The successful candidate will be required to have in depth experience in designing, deploying, and supporting Cisco communication manager solutions (CUCM, CUCME, CUBE, Cisco Voice gateways, Cisco IP phones, Jabber and Webex), Video conferencing/Audio Visual solutions, contact center solutions (UCCX, PCCE, UCCE, Avaya Aura etc.). The candidate(s) will also be required to have working knowledge on LAN, WAN, PSTN, SIP, Active Directory, SSL certificates, CRM etc.
Working at NTT
Key Roles and Responsibilities:
- Design, deploy, operate, and support unified communication solutions (Communication manager, Voice gateways, SBCs)
- Design, deploy, operate, and support video conferencing and/audio visual solutions.
- Design, deploy, operate, and support contact center solutions.
- Provide documentation for solutions delivered to clients.
- Work with project managers and other delivery teams to ensure that solutions provided to customers are delivered within specified timelines.
- Liaise with go-to-market technical architects to ensure that solutions provided to clients are well scoped and fit for purpose.
- Highlight risks, provide alternative options, and recommend quality solutions to specified problems.
- Act as subject matter expert on a variety of technologies within the Collaboration and Customer Experience (CX & Collaboration) portfolio
- Guide on change management when integrating solutions provided to customers.
Knowledge, Skills and Attributes:
- Hands-on experience in CISCO CUCM technology
- Hands on experience in LAN, WAN, PSTN, SIP, SBCs, Active Directory, SSL Certificates, CRM integrations
- Experience in designing, deploying, and supporting contact center solutions.
- Experience in designing, deploying, and support video conferencing/Audio visual solutions.
- Working knowledge of modern collaboration and customer experience solutions.
- Experience in virtualization technologies (VMware, Hyper-V, etc)
- Good understanding on Active directory, DNS, SSL certificates, CRM, etc
- Good understanding of the TCP/IP protocol suite
- Good documentation and reporting skills
- Team player
Academic Qualification and Certifications & Required Experience:
- Bachelor’s degree in information technology, Computer Science, Engineering, or related field of study
- At least 3 years working experience in Cisco/Avaya Unified Communications
- Cisco/Avaya Professional level Certification in collaboration i.e CCNP Collaboration, Avaya or equivalent
- Professional level certification in Enterprise networking (CCNP)
- Industry standards certifications such as ITIL will be an added advantage.
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Skills Summary
Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, Troubleshooting
What will make you a good fit for the role?
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
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Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
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Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
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Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
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Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
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Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize...
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