Product Manager, eCommerce

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel supported and valued. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options, comprehensive benefit and wellness programs and training opportunities. 

If you’re looking for a company that inspires passion, personal, and professional growth join Rakuten Kobo and come help us make reading lives better. 

The Role: 

Our Product team is searching for an enthusiastic Product Manager who can help shape the way customers interact with our products and services.  As the Product Manager you will report to the Product Lead, eCommerce and be a key contributor on the team. The ideal candidate has experience working on technical products, with eCommerce experience and is passionate about doing right by our customers. You are diligent, exhibit exceptional attention to detail, and are a strong communicator.   

You will be part of a diverse and collaborative environment and a key point of contact for R&D teams taking products from idea to reality. Your day-to-day tasks include research, writing various product documentation, planning initiatives, defining product iterations, being responsible for managing a product backlog & roadmap, reporting and analyzing product performance for continuous improvements. If you’re driven, analytical, creative, organized, adaptable, performance-focused, and able to deliver high-quality work within a fast-paced environment, we want to hear from you. This role is in our eCommerce team working on our store, and personalization experiences. 

Key Responsibilities: 

• Assume end-to-end responsibility for a product that is used by multiple devices and platforms. 

• You must be proficient with the four core functions of product management: 
  - Understand the user, our business and the broader market. This means working with our UX and research teams to identify user problems; determine how they impact business performance and becoming the expert in the market space of digital reading and listening.
  - Identify the right user problems to solve based on user and business impact. 
  - Deliver by working with design, software development teams to prioritize, plan and launch various experiments & solutions to the problem. 
  - Analyze the data to understand how the product is working and then plan for what’s next 

• Define a vision and roadmap for the store and personalization, communicating it throughout the organization to gain alignment and prioritization. Engaging various cross-functional groups to keep them involved and aligned through the progress. 

• Review research, customer feedback channels, and product analytics, seeking problems to solve for users and opportunities to improve your product. 

The Skillset: 

Required: 

• 4+ years experience working in a Product role, with eCommerce or personalization experience. 

• Outstanding verbal and written communication to various audiences within the organization. 

• Demonstrated ability to convey insights from complex analysis to non-technical business users at varying levels of familiarity. 

• Technical experience and curiosity with the ability to demonstrate the importance and impact of technical work to non-technical audiences. 

• A track record of identifying important user problems, executing on them with high impact to the users and organization. 

• Strong analytical and quantitative skills to deeply understand the space, the product’s performance, identifying opportunities and gaps. 

• Experience working in an Agile software development environment. 

• Curious and actively staying ahead of competitive landscapes and industry trends. 

• Outstanding organizational skills, self-motivated, creative problem solver with a high attention to detail. 

• Dedication to continual self-improvement and learning. 

• A love of reading, obviously. 

The Perks:   

• Flexible hours and remote working environment  

• 4 extended summer long weekends 

• Full benefits starting from your first day  

• Paid Volunteer days, unlimited sick days, and 3% RRSP matching  

• Monthly commuting allowance for hybrid employees  

• Flexible health spending account  

• Training budget + Udemy account  

• Free Kobo device + free weekly e-book or audiobook  

• Weekly Kobo Tech University sessions  

• Maternity/paternity leave top up  

• 90 Day Work from Anywhere program  

• Daily lunch credit when in-office and in-office snacks 

• Dog friendly office 

About Rakuten Kobo Inc. 

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies. 

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. 

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.