Security Operations Center – L2 Incident Responder

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Introduction:

At Kyndryl, we design, run, and manage the most modern and reliable technology infrastructure that the world depends on every day.  Kyndryl Delivery operates Security services by working in partnership with customers and are dedicated to ensuring that each achieves their peak digital performance.

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Security Operations and Incident Response is a critical service within Kyndryl, and this Security SOC L2 Incident Responder role will be reporting to the Global lead for Security Operations service within the Kyndryl Security & Resiliency Delivery Business in a hands-on and customer facing role focused on implementing and operating Threat monitoring and detection solutions that will support clients’ SOC initiatives.

Who You Are

Your Role and Key Responsibilities:

The security delivery support clients in managing their Security Operations and protecting their environments to mitigate security risks (e.g., insider and external threats, intentional and accidental). Position is for an experienced security professional with demonstrated experience within Security Operations, Threat Detection & Response, Security Intelligence, CSM (Continuous Security Monitoring) and NSM (Network Security Monitoring) within the SOC operations environment. 

• Work in a 24/7 Global SOC Team that operates in three shifts (6:00 – 14:00, 14:00 – 22:00, 22:0 – 6:00)
• Conduct preliminary incident triage according to the Security Incident Management Triage Matrix and set the priority, provide analysis, determine, track remediation, and escalate as appropriate.
• Utilize the intrusion detection, security scanning, security log collection, content filtering, and other security related systems to perform triage and investigation and incident response.
• Lead investigations and conduct deep analysis of security events focused on rapid containment, remediation, and mitigation.
• Lead in the detection, triage, analysis and response to cyber-attacks. 
• Provide insight and expertise to examine malicious code (malware), attack vectors, network communication methods, analyze threats against target systems and networks, determine target network capabilities and vulnerabilities.
• Training and mentoring Level 1 peers to improve SOC Analyst capability.
• Provide support for security incidents coordination with SOAR platform, providing recommendations for next steps and/or containment activities, by using different communication means.
• Ensure the SOC team documentation is up to date, including investigation Playbooks and Standard Operating Procedures as well incidents have current notes related to investigation steps which were performed.
• Cooperation with other Security Analysts and different teams, including Threat Hunting, Threat Intelligence, Red Team, Perimeter Protection in order to improve the SOC monitoring and defense capabilities.
• Categorization and prioritization of security incidents
• Looking for the correlation between various security events

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or other related fields, from an accredited university. Equivalent professional experience can be used in lieu of a degree. 

• 2-5 years of security analyst experience, preferably in a managed services environment.
• Government of Canada security clearance eligible 
• Proven experience with operations using commonly used information security solutions (with focus on Splunk, QRadar, Crowdstrike, Sentinel, TrendMicro)
• Proven technology knowledge of Windows, Active Directory, Linux, SIEM Solutions, Antivirus software, Proxy.
• Experience in Cloud Security monitoring and in advanced analytics (UEBA)
• Knowledge of the most common and used frameworks (E.g., NIST CSF, ISO2700x, CMM SOC, etc.)
• Sound experience on programming languages: Python and/or R. and/or PowerShell
• Experience in REST API interfaces to support data collection or integration.
• Proven knowledge of current security threats, techniques, and landscape, and a dedicated and self-driven desire to research and learn more about the information security landscape.
• Review and triage experience with endpoint detection and response tools
• Experience and knowledge related to the configuration and maintenance of security monitoring and reporting platforms.
• Strong analytical skills, decision making, being able to work under time pressure, cooperating with other people and using the escalation processes when necessary.
• Experience in technical Team coordination/management would be a plus.
• English: Fluent
• Strong critical thinking and analytical skills and ability to think “out of the box” required.
• Must be able to work independently or with a team, under minimum supervision.

Preferred Technical and Professional Experience

• MBA or master’s degree 
• CompTIA Security+, GIAC Security Essentials Certification (GSEC), SIEM & EDR Foundation certificates (Such as Microsoft Sentinel and Defender). 
• Microsoft, Splunk, SANS.org security certifications related to SIEM, EDR products and operations (in example Microsoft AZ-500)
• A minimum of 2 years hands on experience with one or more of the following areas:
  • Operation and Implementation of SIEM solutions including:
    • QRadar or Splunk and Microsoft Sentinel.
  • Operation and Implementation of Security Automation solutions including:
    • Thorough knowledge of SOAR (Security Orchestration Automation & Response) technologies.
  • Desing and Implementation of Configuration Governance solutions including:
    • Thorough knowledge on how to operationalize ongoing security configuration governance service using SOC standard methodologies, metrics, KPIs, KRIs, Operational Procedures. 
  • Cyber Network Operations/Penetration Test Methodologies and tools like Metasploit, Kali Linux, Cobalt Strike etc.,

Required Education

Bachelor's Degree 

Preferred Education

Master’s Degree 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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