Engineer - Enterprise Network Operations

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

EDUCATION
• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
EXPERIENCE
• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

RESPONSIBILITIES
• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
• Remote management and monitor Network Operations
• Queue Management - monitor ticket queues, ensure assignment/resolution and closure
• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
• Create MOP/SOP and plan Change Management process
• Work with Telecommunication Service Providers to resolve circuit problems.
• Provide Level 1 incident management support.
• Join customer troubleshooting calls to work with L2/L3 engineers.
• Plan and perform upgrade of firmware
• Work with hardware/software vendors to resolve problems
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs.

Working at NTT

1.1.1 JOB DESCRIPTION
Job Title Engineer – Enterprise Network Operations

Department Engineering and Operations

Location Mumbai

Reporting Manager Network Operations

Job Type Full Time Shift Rotational Shift

1.1.2 PRE REQUISITES
• Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
• Good technical experience on Cisco/HP/Aruba Platform Network solutions
• Technical hands-on experience with Infoblox and Meraki.
• Added advantage to have hands-on experience on Juniper.
• Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
• Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.
1.1.3 RESPONSIBILITIES
• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
• Remote management and monitor Network Operations
• Queue Management - monitor ticket queues, ensure assignment/resolution and closure
• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
• Create MOP/SOP and plan Change Management process
• Work with Telecommunication Service Providers to resolve circuit problems.
• Provide Level 1 incident management support.
• Join customer troubleshooting calls to work with L2/L3 engineers.
• Plan and perform upgrade of firmware
• Work with hardware/software vendors to resolve problems
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs.
1.1.4 TRAINING AND CERTIFICATION TRAINING AND CERTIFICATION
• Cisco R&S, Wireless – CCNA
• Juniper - JCNIA
• CMNA (Certified Meraki Networking Association)
• ACSA (Aruba Certified Switching Associate)
1.1.5 EXPERIENCEEXPERIENCE
• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.
1.1.6 EDUCATIONEDUCATION
• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
1.1.7 OTHER SKILLSOTHER SKILLS
• Good communication skills - written as well as verbal
• Passion to work and learn new technology
• ITIL process - awareness.

What will make you a good fit for the role?

Why Join NTT Global Networks

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.
• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.
• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.