You will be the Technical lead for New Relic customers and prospects and own the technical strategic direction in the account by:
- Delivering presentations/workshops/demos - both onsite and remote - in order to align with customer initiatives and business challenges, and get customer buy-in and support for the proposed strategic/technical solution.
- Based on discovery, develop, recommend and execute Technical Proofs that align with customer business initiatives and solve customer problems while delivering a differentiated value proposition.
This role will focus on partnering with the Sales Account Executives to generate new revenue by taking technical ownership of the opportunity pursuits throughout the sales cycle for prospects and expansion into new groups for existing customers.
The Solutions Consultant must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the Solutions Consultants needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike.
Responsibilities:
- Create compelling demonstrations, presentations and business value documentsDevelop deep expertise of New Relic products and services
- Develop and present provocative points of view aligning a customer's business challenge with the appropriate New Relic technical solution.
- Identify and resolve critical business/technical issues
- Take technical ownership of the entire customer lifecycle
- Collaborate as part of a broader account team to strategize and address business and technical problems
- Assist sales with qualification and discovery steps in sales cycle, and successfully manage proof-of- concept and pilot engagements
- Assist customer with planning implementation of technical solution and remove technical blockers
- Directly contribute in achieving revenue goals set for the assigned respective territory.
- Work with sales in identifying and signing up new logos.
- Continues to engage with customers post-sales, ensuring successful onboarding and ongoing satisfaction with New Relic's solutions.
- Identify additional opportunity areas within the install base for upsell and cross sell.
- Conduct regular Business Value Workshops for customers to help increase awareness and quantify RoI from New Relic’s solutions.
- Establishes a feedback loop with clients to gather insights that can inform product improvements and enhance the overall customer experience.
- Identify stakeholders in accounts and build a rapport and effective working relationship.
- Create champions for New Relic within the customer base.
- Support marketing initiatives such as speaking at industry events, signing up customer references as well as social media campaigns.
- Mentor junior members of the team and offer guidance in complex deals.
