Applications Engineering, Engineer

Responsibilities :
Provides technical and engineering insight and direction to support and improve usability, applicability and adoption of products, platforms and solutions to meet customer business needs.

Diagnoses, troubleshoots and resolves complex technical issues on customer installations; deploys and trains customers on new implementations and capabilities.

Reviews and analyzes feedback on product and solutions performance from customers and other application partners;  works directly with Research and Development (R&D) to develop and implement technical roadmap, specifications and validation for improvements and enhancements.

Partners with customer technical leaders and Sales to identify business challenges, develop effective technical solutions for new accounts and increase utilization and retention of products on current accounts.

Key Leveling Differentiators:
    -Complexity and type of products/platform supported
    -Balance of technical and customer relationship management capability
    -Scope of responsibility and net impact of the role to the business

Leveling Requirements:
Typically requires no previous professional experience.  Knowledge base generally acquired from a college degree or equivalent course training.  Applies company policies and procedures to resolve routine issues.  Follows standard practices and specific, outlined, and detailed procedures in analyzing situations or data from which answers can be readily obtained.  Builds routine working relationships internally. Contacts are primarily with direct manager and other peers in the group or department.