Integrated Services Delivery Engineer

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The role of Integrated Services Delivery Engineer is a seasoned role, responsible for planning, designing, coordinating, implementing, recording and later supporting the operation of overall services offered by NTT. This is achieved by completing a service fulfilment following the project lifecycle.

Working at NTT

Key Roles and Responsibilities:

• Arranges and attends handover sessions to confirm, understand and verify the delivery details from relevant parties from NTT.
• Arrange and attend kick-off meeting, regular meetings, workshops and/or site surveys with the customer and vendors.
• Prepare delivery details, coordinate related vendors, perform pre-deployment test and ensure any dependencies has been addressed.
• Coordinate related vendors and customer to deliver as planned.
• Execute testing and commissioning then support customers for their UAT.
• Ensure the deliverables are captured, as-built documentations and related CMDBs are created accordingly.
• Arrange and attend a handover and training sessions with customer and later ISCA for operation supports; and later obtain a sign-off from customer to mark delivery completion.
• Coordinate and implement internal or external delivery and operation for network infra including but not limited to L2/L3 networking, Internet connections, firewalls and cloud-based networking.
• Create project documentations and CMDB for operation support.
• Support, assist and/or lead an engineering, design or isolation when necessary.
• Identify, isolate and troubleshoot to resolve any hardware or software related problems.
• Conduct research and case studies on new technologies and solutions.
• Must be able to be on 24x7 onsite standby rotation.
• Contribute to all stages of the service delivery and implementation (including planning, scoping, detailed designing, scheduling, resources planning against pre-defined deliverables)
• Ensure consistent and reliable service delivery approach in minimising risk and cost associated with implementation
• Facilitate technical design workshops, and pre-defined scope in order to integrate all factory products into an integrated solution
• Implement and project management the technical solution from inception to installation
• Provide customer support through the performance of on-site installation
• Identify, investigate and resolve technical incidents and problems by providing technical end user support.
• Resolve client issues (services / product update or maintenance) via onsite or off site and providing support with projects and/or roll outs
• Interact with client to resolve any product and/or services issues
• Work closely with clients to address and solve technology issues, through utilisation of the technical resources available
• Maintain and prepare documentation associated with integrated service delivery engineering
• Create and update project documentation, procedures, processes and best practices
• Ensure technical issues are resolved to guaranteeing client satisfaction
• Ensure that the technical delivery of all services meets quality, scope and service level requirements
• Ensure that all changes and other customer service requests are fulfilled timely and correctly
• Lead problem resolution efforts and post-incident reviews
• Maintain a detailed understanding integrated service offering, delivery processes and technical capabilities
• Find ways to resolve unextending problems that required collaborating between business and technical teams

Knowledge, Skills and Attributes:

• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach
• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach
• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results
• Ability to understand and knowledge of grand design criteria
• Knowledge of product and/or solution specifications, the detailed design framework and checklist
• Excellent communicate skills, both verbal and written
• Ability to plan activities and projects well in advance, and take into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Relevant ITIL certification

Required Experience:

• Seasoned experience required in network/ security/ systems/ storage administration and Monitoring Services within a medium to large ICT organisation
• Seasoned experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain (i.e. Network, Storage, Security etc)

Skills Summary

Communication, Continual Improvement Process, Integrated Design, Project Management, Vendor Management

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.