Senior Associate Telecommunication Network Provisioning Specialist

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The role of Senior Associate Telecommunications Specialist has the core responsibility of acquiring and processing orders for telecommunications circuits, creating PR/POs with Finance for new services, and ensuring that all invoices are processed through Finance within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs). This role works with carriers to obtain quotes and processes carrier Sales Order through Legal processes. This role also ensures that all invoice validations are performed so that invoiced circuits fall under the correct carrier billing accounts, and all exceptions are researched and resolved. This role is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments This role is responsible for communicating any issues to through the relevant channels relating to invoice approvals, validations or missing invoices.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with carriers to obtain quotes for telecom circuits and processes Sales Orders through Legal for signature and return to carrier.

• Creates Purchase Request to Finance for ordered services and updates documentation with PO; updates invoices so POs show up properly in invoices.

• Subject matter expert who encourages a streamlined workflow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.

• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs

• Keeps management updated of potential ordering, PR/PO, or invoice processing issues Responsible for proactively reaching out to carriers and internal organizations to resolve issues.

• Manages POs fund amounts so that POs can be refunded or reissued on a timely manner according to standard business procedures.

• Assists with client or vendor escalations.

• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.

• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management.

• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.

• Follows client invoice exception business rules and guidelines, as appropriate Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures, contacting clients for coding information as needed.

• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only)

• Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client.

• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors.

• Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules.

KNOWLEDGE, SKILLS & ABILITIES

• Solid understanding of client cost accounting methodologies

• Solid understanding of telecommunication services

• Ability to understand and create business process flows; ability to interact with other departments for process alignment.

• Expertise around understanding budgets and aligning PR/PO to match budgets.

• Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management.

• Excellent written communication abilities

• Clear and concise verbal communication ability

• Goal oriented while exhibiting persistence in follow up, escalation, and resolution.

• Exceptional attention to detail and takes pride in delivering demonstrated results.

• Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.

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EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related

• Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including circuit ordering or invoice analysis or other telecom financial role

• Moderate level of experience in telecommunications wire line and wireless services

PHYSICAL REQUIREMENTS

• Primarily walking, sitting, standing, and bending.

• Ability to work in confined spaces.

• Able to hear and speak on a telephone.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, other technical instruments, and for performing cable terminations and testing.

WORK CONDITIONS & OTHER REQUIREMENTS

• This position is expected to be remote for the near future with an occasional need to be on-site in a shared work environment

• Extensive daily usage of workstation or computer.

• Must be available for 24x7 support of customers and NTT GDC Americas, Inc.

• Some travel as required. Travel requirements may vary based on the frequency and intensity of remote site operations.

• Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 88,000 - $ 126,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Skills Summary

Carrier Management, Electronic Circuits, Network Operations, Network Provisioning, Network Support, Troubleshooting

What will make you a good fit for the role?

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.