Inbound Sales Development Representative

As an Inbound Business Development Representative at Sage, you will be responsible for engaging with prospective customers who have expressed interest in our solutions, with a focus on Sage Intacct.



This role serves as the first point of contact in the sales cycle, ensuring that inbound enquiries are qualified effectively and progressed into valuable sales opportunities. A key part of your daily responsibilities will involve engaging with potential customers, understanding their business needs, and developing detailed profiles of target-market personas, primarily at the C-suite level.



By excelling in this role, you will ensure that as part of a larger team, our sales colleagues have a healthy sales pipeline, thus contributing directly to growing our revenue as a business.



The product you'll represent is software, but not like most software you might know. Our solutions combine decades of proven expertise with modern tools like Sage AI, making work simpler and more efficient for customers. That's why they love us.



Uncapped earnings:



We believe that great work deserves great rewards. Our compensation is structured as base salary and commission, with realistic on-target earnings.



This is a hybrid role that requires a minimum of three days per week on-site at our Johannesburg office.
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬, 𝐛𝐮𝐭 𝐧𝐨𝐭 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐭𝐨



• Respond promptly to inbound enquiries generated through marketing campaigns, website activity, events, and other lead-generation channels

• Qualify, manage, track, and nurture leads in Salesforce using frameworks such as BANT

• Identify customer needs, business objectives, and key decision-makers to determine solution fit

• Achieve the required number of qualified leads and meet targeted conversion rates from lead to opportunity

• Collaborate closely with Sales and Marketing teams to ensure a seamless customer experience and maximise conversion opportunities

• Maintain accurate records of prospect interactions and pipeline activity within Salesforce



𝐅𝐢𝐫𝐬𝐭 𝟗𝟎 𝐃𝐚𝐲 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭



Your first 90 days at Sage will allow you to learn the business while also getting up to speed with your role and responsibilities. You will collaborate with your manager and team to complete the Sage onboarding program. You need to be focused and able to motivate yourself. Taking positive actions, being open to giving and receiving feedback, and seeking guidance when needed are all important for success.



Once you're ready, your day will include managing a high volume of inbound enquiries through phone, email, website forms, and other communication channels. You'll engage with prospective customers to understand their needs, qualify opportunities, and connect them with the right sales resources.



It's important to know that not every enquiry will convert into an opportunity, so the ability to build rapport, ask effective questions, and manage multiple priorities is essential.



At Sage, our goal is always to support and take care of our customers.



𝐌𝐢𝐧𝐢𝐦𝐮𝐦 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬



• Bachelor's Degree

• 3 years of lead qualification, customer engagement, and B2B sales experience

• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite

• Strong ability to assess customer needs and identify sales opportunities

• Experience managing inbound enquiries and nurturing leads through the sales funnel

• Superior organisational and time-management skills

• Strong communication, research, and analytical abilities

• Customer-focused mindset with the ability to build trust and credibility quickly

• Resilience and ability to work in a target-driven environment



𝐖𝐡𝐚𝐭'𝐬 𝐢𝐧 𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮



• Work away scheme for up to 10 weeks a year.

• Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.

• Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.

• Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.

• Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.

• Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.

• Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.

• Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.

• 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues increases with seniority. 30 days sick leave in a 3-year cycle, 6 days of Family Responsibility and Religious Leave combined, and 5 or 10 days of sports leave based on representation.

• Paid 5 days yearly to volunteer through our Sage Foundation.

• Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.

• Flexible work patterns and hybrid working.



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