Session: A Consultative approach to Problem Solving and Customer Success
As a business ecosystem, we have been steadily moving from a Product/Service delivery to an Outcome delivery model. Hence guiding customers on how to achieve desired business outcomes and maximize ROI using your products/services becomes a key competitive and success differentiator. In this session, with the aid of some real life use cases, we will discuss the benefits of a Consultative approach to Problem Solving and Customer Success; what are some of the best practices and methodologies that would help you become trusted advisors to your customers by building credibility, establishing long term strategic relationships and achieving tangible business value
Chitra Madhwacharyula is the V.P Of Global Customer Success & Services at Joveo. Joveo is the global leader in Programmatic recruitment advertising and one of America's Best Startup Employers in 2020 according to Forbes. Chitra has more than 18 years’ experience in Consulting, Customer Success, and Information Management and has been a trusted advisor to many strategic customers and partners in Manufacturing, Retail, Insurance, Banking, Recruitment and Hi-tech.
Chitra is passionate about empowering customers with the right knowledge and tools for solving their business problems to set them up for success. She believes that trust and integrity are key to succeed in any field, especially Customer Success, and enjoys motivating teams to achieve and exceed goals by adopting optimal strategy and efficient teamwork and collaboration. Chitra hold an M.S in Computer Science from National University of Singapore and M.S in Information Management from University of California at Berkeley.