Senior Office Manager

Reporting directly to the Regional Manager of Real Estate and Workplace, this position is responsible for managing New Relic’s vibrant and growing Hyderabad office. The main responsibilities for this role include overall facilities coordination and vendor management, occupancy planning, operational budget management, and oversight of the office’s workplace operations. This role must develop and maintain strong relationships with local leadership and provide a high level of customer service to all Relics. New Relic culture requires an emphasis on adaptability in a rapidly growing corporate setting.

• Direct management of NR’s expectations from local external support staff. (Security, Reception, Cleaners, Maintenance, etc.)
• Establish strong vendor relationships with all office service vendors to ensure they are providing optimal service and correcting any issues as they arise. Ensure cleaning and office repair work receives prompt attention 
• Manage operations budget including development, tracking, raising PO’s, and invoice review/approvals
• Occupancy planning and project management including planning and execution of office moves, managing small projects, and maintaining internal software tools.
• Ensure the local office intranet pages are kept up to date and feature relevant information
• Food & Beverage program management to ensure quality and budget control, equipment maintenance, and conducting quarterly business reviews with vendor
• Event planning and execution as needed (monthly events, EOM Lunches, All Hands catering, holiday events etc.)
• Coordinate with the APJ REW team on large events and general operations
• Work with IT & Security Teams internally to ensure the smooth running of events and functionality of office space
• Continuously develop processes and policies to help improve the running of the office. Manage the implementation of those improvements, and manage the development of documentation playbooks on all of the above responsibilities. 
• Customer service tasks e.g manage Zendesk tickets for localized office
• Special projects as assigned (additional floor build outs / relocations / cross-department projects etc)

Essential Knowledge and Skills

• Minimum of 3+ years office management experience working in a fast paced, rapidly growing company
• Strong customer service orientation
• Flexible and adaptable, ability to work in a highly evolving culture
• Excellent communication skills both written and verbal
• Strong organizational skills coupled with attention to detail and follow-through
• Ability to work effectively within deadlines