Your opportunity
The Technical Account Manager (TAM) serves as a pivotal pillar in our relationship with existing and newly committed customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform, explicitly driving consumption through usage of our platform. This role involves close collaboration with Account Managers to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. The TAM plays a crucial role in orchestrating the customer journey, focusing on taking the customer from onboarding, adoption to value realization and beyond, ensuring a high level of customer satisfaction.