IT Support, Sr Associate

The Europe’s Desktop Support team provides software, hardware, and networking support for Synopsys employees. As well as we are a dynamic technology team focused on providing exceptional customer service. We partner with other regional teams to provide high-quality support worldwide. Our team values attention to details, organizational skills, and a strong technical skillset.
We are seeking a talented, energetic person to join our team in Gdansk, supporting Synopsys infrastructure and R&D teams.  Our team’s mission is to provide world class IT Support for Synopsys.   


Main Responsibilities: 

• Help on-going projects and site activities at our Gdansk office in Poland.
• Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices (IOS, Android) by using efficient troubleshooting techniques and having problem-solving skills, strong logical reasoning, and a solution-oriented mindset.
• Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
• Basic understanding of networking (Wi-Fi, Wired, VPN) and general IT infrastructure.

• Assist in maintenance of network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring and disposal of IT Assets.
• Assist other teams within the Information Technology organization with the support of their projects, hardware, and software.
• Assist in support of the computer room operations. 
• Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.

Key Requirements: 

• BA or BS or a minimum of two years of related experience is preferred.
• Good Written and spoken English language skills.
• Fully proficient with Windows Operating Systems.
• Strong customer focus is essential.
• Familiarity with Microsoft Office Suite. Experience with Excel, MS Teams and SharePoint is a plus. 
• Ability to maintain effective relationships with colleagues and internal customers and ability to communicate highly technical information to both technical and nontechnical personnel.

• Energetic and capable of learning new technologies, move to new tasks and acquire new responsibilities as necessary.
• Team player – also able to work independently. With strong inter-personal and communication skills 
• The ability to interact with all levels of management and people with different background.

Additional requirements that will give you an advantage:

• Linux Operating Systems knowledge.
• Understanding of collaboration tools (Zoom/Teams) and conference room technology.
• Understanding of standard order processing and associated support tasks

Physical Requirements:

• Ability to move up to 20 Kg of hardware occasionally and/or the ability to move a negligible amount frequently to support a variety of office equipment.

Our Silicon IP business is all about integrating more capabilities into an SoC—faster. We offer the world’s broadest portfolio of silicon IP—predesigned blocks of memory, interfaces, analog, security, and embedded processors. All to help customers integrate more capabilities. Meet unique performance, power, and size requirements of their target applications. And get differentiated products to market quickly with reduced risk.
At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence.

​​​​​​​ The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.