IT Support, Staff

About the Team

We are a dynamic technology team focused on providing exceptional customer service to Synopsys employees. The Europe’s Desktop Support team provides software, hardware, and networking support for Synopsys employees. We partner with other regional teams to provide high-quality support worldwide. Our team values include attention to detail, organizational skills, and a strong technical skillset.
About Synopsys, Inc.

Synopsys, Inc. is the Silicon to Software™ partner for innovative companies developing electronic products and software applications we rely on every day. Synopsys has a history of being a global leader in electronic design automation and semiconductor IP. For more information, go to www.synopsys.com.
General Responsibilities:
We are seeking a talented, energetic person to join our team in Maia, supporting Synopsys infrastructure and R&D teams.  Our team’s mission is to provide world class IT Support for Synopsys.   

Overall Duties and Responsibilities: 

• Help on-going projects and site activities at our Maia office in Portugal.
• Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices (IOS, Android) by using efficient troubleshooting techniques and having problem-solving skills, strong logical reasoning, and a solution-oriented mindset.
• Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
• Basic understanding of networking (Wi-Fi, Wired, VPN) and general IT infrastructure.

• Assists in maintenance of network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring and disposal of IT Assets.
• Assists other teams within the Information Technology organization with the support of their projects, hardware, and software.
• Assists in the support of the computer room operations. 
• Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.

Skills and Knowledge: 

• Above average Written and spoken English. 
• Fully proficient with Windows Operating Systems.
• Strong customer focus is essential.
• Be familiar with the Microsoft Office Suite. Experience with Excel, MS Teams and SharePoint is a plus. 

• Project management skills to ensure timely completion of tasks, efficient use of resources, and effective communication with stakeholders is a plus.
• Energetic and capable of learning new technologies, move to new tasks and acquire new responsibilities as necessary.
• Team player – able to work independently.
• Strong inter-personal and communication skills along with the ability to multi-task and solve problems independently.
• The ability to interact with all levels of management and people with different styles.

Advantageous skill areas that will give you an edge:

• Linux Operating Systems knowledge.
• Understanding of collaboration tools (Zoom/Teams) and conference room technology.
• Understanding of standard order processing and associated support tasks

Experience/Education: 

• BA or BS or a minimum of three years of related experience is preferred.

Physical Requirements:

• Ability to move up to 20 Kg of hardware occasionally and/or the ability to move a negligible amount frequently to support a variety of office equipment.