Associate Technical Account Manager

About the Role: 

Are you passionate about learning new technology and
building strong client relationships? We’re looking for an Associate Technical
Account Manager (ATAM) to help our clients get the most value from Yardi’s
property management software solutions.

In this role, you’ll combine your technical aptitude and
communication skills to support clients through software setup,
troubleshooting, and day-to-day use. Whether it's answering a quick question or
resolving a challenge, you'll help clients have a smooth, successful experience
with our software.

You’ll build expertise in how Yardi’s software supports the
financial, operational, and tenant management needs of organizations around the
world. As part of a collaborative team, you’ll work closely with clients and
internal departments to deliver high-quality, solution-focused support. If
you're a quick learner who enjoys exploring technology and making a positive
impact for clients, we’d love to hear from you.

*** This
position requires flexibility for travel in the beginning of employment for
training purposes. Training may be conducted locally or at an alternate
location based on business needs. Candidates should be prepared and available
to travel as required during this time. ***

What You’ll Do: 

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who you are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:      

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.       

Discover the Yardi Difference:      

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.      

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, company profit-sharing plan, and flexible work arrangements.      

#YardiCareers #TeamYardi #hiring      

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.      

EOE/Race/Gender/Disability/Vets      

*JL     

#LI-Hybrid