Your opportunity
New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day-to-day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross-functional teams. Soft skills are just as important in this role as technical skills.
We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, know how to ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self-driven and passionate about learning. We value a strong team dynamic, and we encourage both independent and collaborative working styles.
If you’re interested in a new challenge in our fast-paced corporate environment, we welcome you to apply!

What you'll do
In this role, you will provide front-end and back-end support in our primarily Mac environment. This is a hybrid role, which means you will work out of our Bangalore office up to three days per week. You will also provide remote support to New Relic employees globally. Day-to-day responsibilities will include the following:
Respond to internal support inquiries in person, via Slack, email, or phone calls
Configure and setup IT hardware, including laptops, printers, and peripherals
Technology enablement service and training
Provision, de-provision, user accounts & system access
Provide event & meeting support via Zoom
Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
Ensure accurate inventory of hardware assets
Maintain a high level of service and support using a ticketing system
Collaborate with external partners like Security and Facilities
Participate in a global emergency on-call rotation

This role requires
Several years of experience supporting Mac hardware
Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack)
Network knowledge and troubleshooting 
Familiarity with JAMF Pro and CrashPlan
Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)
Demonstrate empathy and a desire to provide a first-class end-user experience
Exhibit passion and motivation for new technology and learning
Demonstrate ability to work both independently and as a member of a team
Bonus points if you have
Apple Certified Macintosh Technician (ACMT) certification
Apple Certified Support Professional (ACSP) certification
Google Workspace certification
Google IT Support Professional certification
Comfortable using a command line
Familiarity with a scripting or coding language (Python, Bash, Javascript, Java)
We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

Is a Remote Job?
Hybrid (Remote with required office time)

New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to...

Apply Now