Paulina
Wiklo
CX and Product Strategist at WebPros
Nominated in the categories:
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Paulina Wiklo Bio (LinkedIn)
Paulina Wiklo is a CX and Service Design Strategist based in Barcelona, Spain, with over 15 years of experience in design, research, and customer experience. Her mission is to help organizations navigate complexities by crafting meaningful, customer-centric solutions informed by actionable insights and metrics.She specializes in connecting the dots and identifying patterns across design, data, and strategy to design solutions that improve customer satisfaction and drive successful products. With a passion for collaboration and problem-solving, Paulina helps teams align cross-functional efforts through facilitation, coaching, and visual storytelling.
When she’s not in front of the screens, you’ll likely find her chatting with her plants, immersed in drawing or painting, or training nosework with her dog. She also has a keen obsession with solving nonograms.