Session: Beyond the Prompt: Architecting Agentic Workflows at the Speed of AI
For years, enterprises used automation to do the same work faster. Today, that era is ending. We are moving beyond mere task automation toward the full redesign of business processes built natively for AI agents.
In this session, Andrea Hofmann, PhD, explores how to move from "chatting with AI" to end-to-end process redesign leveraging agentic AI capabilities. Drawing on her experience leading high-impact AI initiatives at DHL Group, she will demonstrate how to apply Zero-Based Process Redesign to dismantle legacy workflows and rebuild them as autonomous, self-optimizing systems.
Bio
Andrea Hofmann is a Strategic Data & AI Leader with over 15 years of experience driving digital transformation and innovation within global organizations. As Head of Data Innovation at DHL IT Services, she spearheads end-to-end AI initiatives across IT Ops, Finance, and HR, delivering measurable efficiency through scalable, compliant frameworks. A "Woman in Tech" ambassador with a PhD in AI and Machine Learning from the University of Bonn, Andrea combines deep technical expertise with executive leadership. Her career at Deutsche Telekom and DHL is marked by a proven track record of building internal AI capabilities, leading global engineering teams, and shaping enterprise-wide strategies that transform AI literacy into a core business value.