Anjali
Anagol-Subbarao
Senior Director, AI Business Systems at Docusign
"Agentic Commerce: Letting Sales Sell while AI Agents do the rest"
"Agentic Commerce: Letting Sales Sell while AI Agents do the rest"
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Session: Agentic Commerce: Letting Sales Sell while AI Agents do the rest
Sales teams spend more time on administrative work than on selling, inferring customer calls, configuring quotes, navigating systems, chasing approvals, and fixing errors. This friction slows growth and drains human potential.In this talk, I introduce Agentic Commerce: a new paradigm where AI agents orchestrate and automate the complex, behind-the-scenes work of commerce gtm tasks, quoting, pricing, renewals, compliance, and fulfillment, so humans can focus on what they do best: building relationships, solving problems, and closing meaningful deals.
Drawing from real-world enterprise transformations, I’ll explore how agentic AI systems are working collaboratively across CRM, CPQ, billing, and finance and can reduce friction, accelerate revenue, and fundamentally change how commerce teams operate. This is not about replacing sellers; it’s about amplifying them.
Key Takeaways
- Understand what agentic AI is, how orchestration works, and why it’s fundamentally different from traditional automation.
- How Agentic Commerce unlocks human potential and learn how AI agents reduce friction, eliminate busywork, and allow teams to focus on high-value, human-centric work.
- Practical guidance on where to lean in, what skills matter, and how to shape AI systems that are ethical, inclusive, and impactful.
Bio
Anjali Anagol-Subbarao is a senior technology leader and AI transformation executive with over 25 years of experience building and scaling global commerce, CRM, CPQ, and revenue platforms. She leads AI-driven business systems that support multi-billion-dollar revenue across web, sales-led, and partner ecosystems.A patent-pending inventor in AI-driven configuration and a leader in enterprise AI adoption, Anjali is passionate about using agentic AI to unlock productivity, equity, and human creativity in the future of work.
