Anuja
More
Product Marketing Lead for WhatsApp
"Building next-gen conversational AI powered experiences "
"Building next-gen conversational AI powered experiences "
24 - 4:10 PM EDT/New York (See in local time)
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05/24/2025 4:10 PM
05/24/2025 04:30 PM
America/New_York
#WTGC2025
"Building next-gen conversational AI powered experiences "
#WTGC2025
"Building next-gen conversational AI powered experiences "
https://www.womentech.net/ringcentral
https://www.womentech.net/ringcentral
"Building next-gen conversational AI powered experiences "
"Building next-gen conversational AI powered experiences "
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Session: Building next-gen conversational AI powered experiences
Conversational systems are becoming an integral part of our daily routines. Every day, millions of people use natural-language interfaces via in-home devices, phones, or messaging channels. In this talk, you will learn about the evolution of conversational AI, along with principles and opportunity spaces. In addition, explore how to get started with designing a conversational experience, key mistakes in designing conversational AI and measuring success.Key Takeaways
- Evolved Definition: The next generation of conversational AI systems will be multi-modal and pro-active, leveraging GenAI to integrate cues across several contexts to provide creative and on-spot response to the users.
- User Behavior and Adoption Challenges: Changing user behavior for adopting conversational AI can be challenging.
- Best Practices in Designing Conversational AI: Designing effective conversational AI experiences requires understanding user context and choosing the right modality for each use case. Key is to have a modular conversational architecture where you define a
- Ethical considerations and responsible use of AI. It's crucial to think about the impact on all users and treat the use of AI not just as an opportunity but as a responsibility by building fairness, privacy, safety and integrity into the products we desi
Bio
Anuja More is a distinguished product leader and an engineer with over a decade of experience building products that deliver transformative impact at scale. She has had a career that spans across building products in Cloud Computing, Machine Learning, Infrastructure, Analytics and Social technology. At Juniper Networks, she drafted the company's data analytics strategy and lead a global team responsible for implementing machine learning in Network Orchestrators. At Meta, she worked on developing next-generation technologies that help bring the cost of connectivity down to reach the unconnected to help connect the approximately 3.8 billion people without access to the internet. At Meta, she currently overseas the development of building conversational experiences between businesses and WhatsApp's 2+ billion global users.She is passionate about data-driven product management and making tech a more diverse and inclusive place. In her free time, she coaches product management aspirants in tech to unlock their full potential.
