Session: Building Consulting Services to maximize Customer Value and Success
How do you make your customers successful by bridging the gap between your company's product offerings and your customer's needs. How do you apply a consultative approach to identify patterns and build service offerings. How do you make your Customer Success and Services Org a differentiator for your company. These are some of the topics we will discuss in this presentation by reviewing some real life examples, best practices and methodologies.
This session will provide insights and value for anyone who is interested in building a successful career working with customers and partners and/or interested in learning about how to identify and build Consultative offerings as part of their Customer Success or Services Organizations
- How to bridge the gap between your company's product offerings and your customer's needs.
- How do you apply a consultative approach to identify patterns and build service offerings
- How do you make your Customer Success and Services Org a differentiator for your company
Chitra Madhwacharyula is a Customer Success and Consulting leader with close to 20 years of global professional experience spanning a wide range of business domains and countries. She is currently Director of Customer Success at Couchbase. Chitra has been a trusted advisor to many strategic clients and partners in Retail, Manufacturing, Insurance, Recruitment Tech, Banking and Hi-tech. She considers her global exposure and perspective combined with her strong technical and business strategy experience to be a core strength.
Chitra is passionate about empowering customers and partners with the right knowledge and tools for solving their business problems to set them up for success. She believes that trust and integrity are key to succeed in any field. She enjoys motivating teams to achieve and exceed targeted goals by adopting optimal strategy and efficient teamwork and collaboration. Chitra hold a Masters in Computer Science from National University of Singapore and a Masters in Information Management from University of California at Berkeley. Her professional experiences includes working for companies like TIBCO, Motorola, Ayla Networks, Joveo, LinkedIn and Couchbase.